About the job Front Desk Staff
About us:
Center for Wellness & Integrative Medicine is a Natural Medicine monitoring & treatment system, going beyond nutrition & lifestyle-based Wellness Systems delivering effective personalized services & highest quality products through a brick & mortar Clinic and nationwide telehealth, supported by convenient OnLine education, science-based OnLine diagnostics, and ongoing subscription-based group virtual clinics.
Our Mission is to transform the practice of Medicine, by transforming the health of individuals, one patient at a time.
The Center was founded by Dr. Tom Yarema who believes that the whole process of healing comes from a deep connection with the body and feelings. We foster a deep connection with our patients, care, and listen to their needs.
Our Vision is to provide holistic healing to every person and we believe that the first step to providing quality service to others is to ensure the physical and mental wellbeing of our health workers first.
Are you aligned with our mission and vision? Do you feel empowered by the same beliefs? If so, and if you have the hand, heart, and competency to be part of our team, lend us your skills to give hope to healing.
About the role:
We are looking to expand our team with an exceptional Front Desk Staff with a warm and reassuring personality because they will be the first point of contact for patients. They will be responsible for scheduling patient appointments according to Doctor availability, explaining intake forms to new patients, and processing payments after treatment.
For this role, we specifically require someone who is empathetic and has highly discerning perceptive abilities. Someone who has inspiring verbal & written communication skills because they also will educate and guide patients through their healing journey with their heart, hand, and head. We would love to work with someone who is willing to go the extra mile for a patient.
This is a part-time position and we will be requiring you to work onsite at 3121 Park Ave d, Soquel, California, United States.
Benefits of working at the Center of Wellness & Integrative Medicine:
Base salary depending on experience
- Paid training on weekends
Flexible schedule starting from 8:30 am to 5:30 pm, Monday to Friday
Front Desk Staff Goals:
Serve patients by greeting and helping them, scheduling appointments, and maintaining records and accounts.
Welcome patients and visitors in person or on the telephone, and answer or refer inquiries.
Comfort patients by anticipating patients' anxieties, answering patients' questions, and maintaining the reception area.
Maintain patient profiles by obtaining, recording, and updating personal and financial information.
Protects patient's rights by maintaining confidentiality of medical, personal, and financial information.
Front Desk Staff Responsibilities:
Greet and attend to patients in person and over the phone.
Provide assistance to doctors, staff, visitors, and patients.
Maintain confidentiality of all doctor, staff, and patient information.
Schedule appointments between doctors and patients.
Adhere to policy and procedures during all activities.
Assist with admissions/treatment according to established protocols.
Ensure that stock levels are adequate and orders are made timeously.
Communicate medical results to patients under clinical supervision.
Document patient information accurately.
Front Desk Staff Requirements:
Bachelor's degree is an asset but not required
Customer service/support skills
Familiar with and has telephone etiquette
Flexible and is detail-oriented
Organization and clerical skills
Capable of tangible resource management
Gracious team player aptitude
Media-genic personality
Is a people person and likes working with people
Previous experience with fitness/wellness coaching and customer happiness is preferred.
Extra consideration will be given to those with fluency in G-Suite (Gmail, G-forms & G-sheets, Drive), Trello, Slack
If you think you have the hand, heart, and head to be part of our team, then lend us your skills to give hope to healing!