Job Openings Client Relations Associate

About the job Client Relations Associate

About Vyssor

Vyssor Group is a fast-scaling company based in Dubai, dedicated to helping international entrepreneurs set up and run businesses in the UAE. With over 120 clients and a team driven by operational excellence, Vyssor is undergoing a systems overhaul, automating key workflows through Zoho to enhance client communication and internal efficiency. Our service offerings are typically incorporation, accounting/bookkeeping, recruitment.

As we prepare for our next growth phase, we’re looking for a Client Relations Associate who can help us maintain a strong human touch, without drowning in manual updates.

We will be hiring you on a part-time basis and aiming to ramp up in about 1 month when you will become full-time.

About You

You’re organized, people-smart, and proactive. You’ve probably worked in client service or support roles before, maybe at an agency, a startup, or a service-based company. You know how to manage client expectations, stay on top of deadlines, and communicate clearly. Even under pressure.

You thrive in structured environments but aren’t afraid to improvise when necessary.

You’re comfortable using digital tools (or learning them fast), and you value clarity, ownership, and problem-solving. You don’t need to be chased, you chase answers yourself.

Ideally you are based in the Balkans and you can work business hours in UAE time, and be flexible to respond to urgent matters outside of these hours.

Key Objectives

  • Keep clients informed and confident by answering questions quickly and professionally

  • Track and manage multiple client timelines using Zoho Projects

  • Ensure client deadlines are visible, accurate, and escalated when needed

  • Collaborate with internal teams when issues arise or clients need extra support

  • Build strong working relationships with Vyssor’s clients through consistent, clear communication

Main Responsibilities

  • Respond to client inquiries via Zoho Desk (ticketing system) and WhatsApp 

  • Monitor active tasks in Zoho Projects and ensure deadlines are met

  • Escalate technical or operational issues to relevant team members

  • Help maintain consistency in client communication, using templates where applicable

  • Coordinate across CRM, Desk, and Projects to ensure no detail falls through the cracks

  • Participate in team check-ins and report on task progress or client satisfaction issues

  • Assist with basic client onboarding and document follow-ups as needed

Requirements

  • 1 - 2 years of experience in customer service, operations, or account support

  • Excellent English communication skills (written and verbal)

  • Proficient with CRM or ticketing systems (Zoho experience is a plus)

  • Calm under pressure and able to juggle multiple priorities

  • Detail-oriented and self-managed in a remote environment

  • Strong interpersonal skills with a service-first mindset

  • Bonus: Familiarity with automation workflows or project tools (e.g., Asana, Trello, Zoho Projects)

  • The schedule is 9 am to 5 pm Monday to Friday. We do not expect you to work outside of these hours, BUT, we expect you to at least check your emails and messages outside of these hours and respond to urgent requests.

What You’ll Get

  • Part-time for the first month probably, until we ramp up, and if everything goes well you’ll become full-time permanent.

  • A chance to grow into a full-time role as Vyssor scales

  • Starting remote salary ($800 - $900/month) for full-time and prorated for part-time.

  • Flexible, autonomous work in a systems-driven, low-drama team

  • Experience in a high-growth international company

  • Structured tools and workflows that make your job smoother

Not for you if: you need constant supervision, dislike structured systems, or struggle with time management.

Perfect for you if: you’re organized, resourceful, and thrive in client-facing roles without needing to be micromanaged.