Application Support Analyst

We are seeking an Application Support Analyst to provide Tier 1 support for finance systems, manage user access, monitor integrations, and assist with financial reporting. This role is the first point of contact for technical and functional queries and requires a detail-oriented, service-driven professional who can operate effectively in a fast-paced environment.

Key Responsibilities

• Act as the first point of contact for all technical and functional support queries, managing and resolving helpdesk tickets efficiently
• Provide Tier 1 application support for Infor SunSystems and Infor EPM, including issue troubleshooting and user guidance
• Manage user access, permissions, and security roles in line with internal controls and audit requirements
• Monitor system integrations and data flows between Infor and non-Infor systems, ensuring continuity and accuracy
• Assist users with financial reporting updates and queries using Infor Q&A
• Provide on-call support during critical financial cycles such as month-end, quarter-end, and year-end processing

Requirements

• At least 2 years of experience in a technical support or application support role for finance systems
• Familiarity with helpdesk ticketing tools
• Advanced Microsoft Excel skills
• Basic understanding of accounting principles such as General Ledger, debits, and credits
• Strong written and spoken English communication skills
• Ability to manage multiple support requests and priorities effectively

Preferred

• Experience with Infor SunSystems
• Experience with Infor EPM
• Experience in integration management or monitoring data pipelines
• Familiarity with financial reporting tools such as Infor Q&A
• Mandarin or Cantonese language skills
• Experience working within hospitality finance teams
  

What You'll Love

• AU Dayshift schedule
• Competitive salary package
• HMO + paid time off
• Supportive leadership that values your voice and expertise
• Clear growth opportunities and skill development
• A people-first culture built on trust, collaboration, and creativity
• Fun engagement activities and a positive team environment