Admin Support (Insurance)

Roles & Responsibilities

• Processing of new insurance business

• Policy renewals and endorsements

• Handling office tasks, such as filing, generating reports, creating presentations, and setting up for meetings

• Providing realtime scheduling support by booking appointments and preventing conflicts

• Screening calls and routing callers to the appropriate party

• Maintaining polite and professional communication via phone, email, and mail

• Anticipating the needs of others to ensure a seamless and positive experience

• Liaising with executive and senior administrative assistants to handle requests and queries from senior managers

Qualifications / Knowledge / Skills / Experience

• Organizational Skills: Ability to manage and prioritize multiple tasks efficiently

• Communication Skills: Strong written and verbal communication skills for interacting with clients and colleagues

• Attention to Detail: Accurate data entry and careful documentation are crucial in the insurance industry

• Customer Service Orientation: A friendly and helpful attitude when dealing with clients

• Computer Proficiency: Familiarity with office software (Microsoft Office, Excel, etc.) and the ability to learn industry-specific software

• Confidentiality: Ability to handle sensitive information with discretion and maintain confidentiality

• Teamwork: Collaborate effectively with colleagues and contribute to a positive working environment