Collections Administrator

About the Role

We are seeking a Collections Administrator to provide dedicated support to our Collections team. This role will work closely with the Pre-Legal Officer to manage post-settlement activities, streamline processes, and ensure compliance with Australian collections policies and regulations.

Key Responsibilities

• Action Proof of Debt requests.
• Manage Letters of Demand and related follow-ups.
• Oversee security removals for performing and collections loans.
• Monitor and manage the team mailbox (legal inbox), ensuring items are actioned, resolved, or appropriately escalated.
• Coordinate with the Collections team for validation before escalation.
• Assign tasks to the Pre-Legal Officer as needed, while preventing duplication of work.
• Support continuous improvement of collections processes.
• Ensure all activities align with Australian Collections Policies and Regulations, under the oversight of:
• Australian Securities and Investments Commission (ASIC)
• Australian Competition and Consumer Commission (ACCC)
• Australian Financial Complaints Authority (AFCA)
• National Consumer Credit Protection Act (NCCP Act)

What Were Looking For

• Strong attention to detail and accuracy.
• Prior experience in collections administration, legal support, or post-settlement processing preferred.
• Ability to manage multiple tasks and prioritize effectively.
• Strong communication skills for internal coordination.
• Self-motivated and capable of working independently.