Senior Billing Specialist - Federally Qualified Health Center (FQHC) | W/ SOB

Salary: PHP 40,000 - PHP 50,000 / month

Job Description:

• Act as the main point of contact for process-related questions and escalations.
• Provide real-time support to agents handling complex or high-level cases.
• Ensure adherence to client policies, SOPs, and quality standards.
• Monitor team performance and identify knowledge gaps.
• Conduct refresher sessions and process updates when needed.
• Coordinate with Team Leaders and QA to address performance trends.
• Participate in client meetings and calibration sessions as required.
• Help update process documentation and knowledge base materials.
• Support continuous improvement initiatives.
• Monitor team performance and identify knowledge gaps.

Minimum Qualifications and Experience:

• Bachelor's degree required (Health or relevant field is preferred)
• Proven experience in a leadership or Senior Staff role focused on team guidance and strategic oversight 
• Proficiency with billing software and electronic health records systems
• Knowledge or experience in Federally Qualified Health Center (FQHC) billing guidelines and regulations is an advantage.
• Previous experience supporting FQHC clinics or similar healthcare settings preferred.
• Someone who doesn't just know the process but knows how to bridge the gap between Team Leaders and QA to drive overall team success.

Perks and Benefits:

• PHP 30,000 Sign On Bonis
• Equipment/ Company computer is provided

Employment Options

We offer flexible engagement depending on your preference and experience:

1. Consultancy (Contract-Based)

• Minimum 6-month contract (with opportunity for renewal based on performance)
• Independent contractor setup for greater flexibility
• 15% Night Differential Pay

2. Probationary to Regular Employment

• Begin as a probationary employee (typically 6 months), with a clear path to regularization
• Enjoy government-mandated benefits (SSS, PhilHealth, Pag-IBIG) from day one
• 15% Night Differential Pay
• Php 1,000 rice allowance upon hiring

Upon regularization:

• HMO coverage
• Paid leaves
• Paid holidays
• Php 1,000 monthly bonus