Subject Matter Expert I Healthcare I Work From Home

Job Description:

As a Subject Matter Expert, you are responsible for the following:

• Act as the main point of contact for process-related questions and escalations.
• Provide real-time support to agents handling complex or high-level cases.
• Ensure adherence to client policies, SOPs, and quality standards.
• Monitor team performance and identify knowledge gaps.
• Conduct refresher sessions and process updates when needed.
• Coordinate with Team Leaders and QA to address performance trends.
• Participate in client meetings and calibration sessions as required.
• Help update process documentation and knowledge base materials.
• Support continuous improvement initiatives.
• Monitor team performance and identify knowledge gaps.

Minimum Qualifications and Experience:

• Bachelor's degree required (Health or relevant field is preferred)
• Proven experience in a leadership or Senior Staff role focused on team guidance and strategic oversight
• Proficiency with billing software and electronic health records systems
• Knowledge or experience in FQHC billing guidelines and regulations is an advantage.
• Previous experience supporting FQHC clinics or similar healthcare settings preferred.
• Someone who doesn't just know the process, but knows how to bridge the gap between Team Leaders and QA to drive overall team success.