Junior Channel Manager

Purpose:

An ICT company is seeking a Junior Channel Manager who is responsible for the management of sales and relationships with particular customers. A channel manager/ account manager maintains the company's existing relationships with a client or group of clients, so that they will continue using the company for business. The account manager serves as the interface between customer service and the sales team in a company. They are assigned a company's existing client accounts. The purpose of being assigned particular clients is to create long term relationships with the portfolio of assigned clients. The account manager serves to understand the customer's demands, plan how to meet these demands, and generate sales for the company as a result

Key Job Outputs:

• Manage existing direct customers base
• Upgrade and renew all existing base customers
• Grow reseller base by 20%
• Meet budgeted targets as per target letter
• Proactively manage dealer agreements by enforcing incentive letter with partners
• Dealer commission to be reviewed quarterly with all partners. Emails to be kept to verify review
• Resolve customer inquiries speedily & satisfactorily by responding to queries within 24 hours
• Responsible use of the company marketing material. All promotional items to be signed for by recipient
• All dealers to be visited minimum once a month. Larger and closer partners to be met weekly, outlying areas (more than 3 hours’ drive one way) once every two months
• Attend client meeting with dealers
• Check solutions and quotes within 24 hours. All quotes to be logged
• Minute all dealer and client meetings
• Provide weekly activity reports
• Ensure effective training to reseller sales and marketing teams
• Maintain register for all training done at dealers. All partners must be trained on all products and sign the company register
• Weekly feedback on installations
• Each Friday to provide a Pipeline on VBX, Fibre and Wireless

Core Competencies:

• PC Literate and able to work with various Microsoft programs
• Great communication skills
• Ability to follow instructions well
• Great understanding on Telecommunications
• IP networks

Qualifications:

• Matric / Grade 12

Experience:

• 5 years in Telecommunications industry
• 3 years in account management or 3 years in sales

Salary: Market related

Should you not hear from us within 2 weeks, kindly consider your application as unsuccessful.

All personal information received will be processed in accordance with The Protection of Personal Information Act No. 4 OF 2013