Construction Service Manager

Position Overview:

• The Service Manager oversees the day-to-day operations of the service side of the business.
• This role manages service technicians, coordinates scheduling, ensures high-quality work, and serves as a key point of contact for customers after their pool installation.
• The ideal candidate has experience in the construction trades, strong leadership skills, and the ability to communicate effectively with both crews and customers.

Key Responsibilities:

• Lead, schedule, and supervise the service team responsible for pool covers, filters, maintenance, and post-installation services.
• Plan daily and weekly service routes to ensure timely and efficient job completion.
• Provide technical guidance and support to field technicians.
• Communicate with customers regarding service needs, timelines, and follow-up work.
• Ensure work is completed safely, professionally, and in line with company standards.
• Maintain inventory of service materials, tools, and supplies.
• Assist with hiring, training, and onboarding new technicians.
• Handle basic customer concerns and escalate complex issues when needed.
• Collaborate with installation and office teams to ensure smooth workflow and exceptional customer experience.

Qualifications:

• Experience in construction trades, facilities, mechanical, or related hands-on field required.
• Prior leadership, crew management, or field supervision experience strongly preferred.
• Strong communication and customer service skills.
• Ability to plan, organize, and manage multiple jobs simultaneously.
• Problem-solving mindset with attention to detail.
• Comfortable working outdoors and in a physical, fast-paced environment.
• Valid drivers license required.