Customer Engagement Specialist

Job Description

We are seeking a sales professional with 2–3 years of B2B sales experience, ideally in an outbound, quota-carrying role.

• The Customer Engagement Specialist (CES) is a front-line, outbound sales role responsible for initiating conversations with new prospects and existing customers to identify qualified sales opportunities. This role is focused exclusively on cold calling, relationship re-engagement, and lead qualification, serving as acritical pipeline engine for the sales organization.
• Customer Engagement Specialists do not close deals. Their primary objective is to uncover interest, qualify opportunities, and submit high-quality leads to Aesthetic Consultants and Executive Aesthetic Consultants for follow-up, demonstrations, and closure.
• Key Responsibilities:
• Outbound Prospecting & Engagement
• Conduct high-volume outbound calls to new business prospects including physicians, Medspa,
• and aesthetic practices.
• Re-engage existing system owners to identify expansion, upgrade, or replacement through open
• house staffing opportunities.
• Introduce the companys aesthetic technology portfolio at a high level and assess interest and
• timing.
• Navigate gatekeepers and engage decision-makers professionally and confidently.
• Lead Qualification & Handoff
• Qualify leads based on established criteria (practice type, decision-maker access, timing, budget,
• and intent).
• Accurately document call outcomes and opportunity details in Salesforce or designated CRM.
• Submit qualified leads to the assigned Aesthetic Consultant or Executive Aesthetic Consultant
• with complete and actionable notes.
• Ensure timely and clean handoff to maximize conversion rates and rep productivity.
• 
  
• Pipeline Support & Activity Management
• Maintain consistent outbound activity levels aligned with performance expectations.
• Track follow-up cadence and engagement history to ensure no opportunity is missed.
• Collaborate with sales leadership to refine messaging, targeting, and qualification standards.
• Qualifications:
• Bachelors degree (recommended, but not required), or equivalent professional experience in
• sales, marketing, or customer engagement.
• 1–3 years of experience in a sales, inside sales, or call center role (medical device or technology
• sales preferred).
• Strong communication and interpersonal skills with the ability to connect quickly and build
• rapport.
• Self-motivated, goal-oriented, and resilient under pressure.
• Excellent organization and time-management skills.
• Experience with Salesforce CRM or similar platforms preferred.
• Passion for the aesthetics industry and eagerness to learn advanced technology and consultative
• selling methods.
• Position Impact
• The Customer Engagement Specialist is the engine of the sales pipeline — driving new conversations,
• identifying qualified opportunities, and fueling growth across the region. This role requires persistence,
• energy, and professionalism to ensure every potential customer has an outstanding first impression of
• the brand.