Customer Operations Analyst

Velou is a revolutionary Silicon Valley technology startup. Velou brings product catalogs to life with AI-powered data enrichment, enabling retailers, brands and marketplaces to create intelligent, self-selling catalogs that transform customer interactions.

If you have a knack for data, a love for technology, and a keen eye for detail, we are looking for you! Do you have what it takes?

As a Customer Operations Analyst, you will:

• Collaborate closely with Customer Success to provide timely updates, route customer inquiries, and resolve issues efficiently
• Support the optimization of AI models by updating, cleansing, validating, and analyzing data, ensuring high accuracy and relevancy while applying a mix of technical expertise and human judgment
• Analyze and maintain customer datasets to drive actionable insights, support algorithm improvements, and enable data driven decision making
• Troubleshoot and resolve customer data and system issues, providing clear communication and timely solutions
• Contribute to the creation of dashboards and visualizations for internal and client use
• Provide after-hours or weekend support as part of a rotating team schedule (if required)

Experience and Background:

• Bachelor's degree in Computer Science, IT, Statistics, or a related field
• 2+ yearsof experience in data analysis/operations in the software/tech sector
• Strong communication and teamwork skills
• Technical proficiency in software systems, web operations, data management, and problem-solving
• Adaptability and eagerness to thrive in a high-growth environment

You will be part of a team that values trust, learning, and working together to solve interesting problems. Your efforts will help to build groundbreaking experiences for our customers. Come join us!

Please submit your CV to careers@velou.com and quote Customer Operations Analyst in the subject line.