Query Researcher | Customer Support Researcher | Cairo

Who we are

Ventures ONSITE (www.venturesonsite.com), a product by Ventures Middle East is a subscription based platform utilized as a business development tool providing accurate and detailed information on completed, on-going and future construction projects.

Position Summary

The Customer  Query Researcher serves as the essential bridge between our customers in the Construction, Energy, Power, and Infrastructure industries and the highly specific project intelligence they require. Based in our Egypt Hub, this specialist is responsible for investigating, drafting, and delivering high-quality, professional, and insightful responses to customer questions submitted through our platform's query system. You will ensure our clients across KSA, Egypt, and Africa receive accurate and timely answers to support their strategic decision-making.

Key Responsibilities

• Research & Respond: Conduct deep-dive investigations to uncover answers and deliver exceptionalwritten responses to client queries regarding construction project details, stakeholder contacts, and
  schedules. 
• Communication Professionalism: Craft clear, professional, and comprehensive written responses to client inquiries, ensuring value is delivered even when the exact requested information is currently
  unavailable in the market. 
• Pipeline & Time Management: Manage and prioritize a high volume of inbound query tickets, ensuring all customer requests are resolved within our strictly defined response time targets. 
• Strategic Escalation: Identify highly complex or technical data issues and strategically escalate them to internal research teams or Team Leaders for deeper field validation. 
• Targeted Primary Investigation: Leverage advanced research methodologies and direct telephone outreach to bypass gatekeepers and extract critical project data from contractors, developers, and consultants. 
• Continuous Industry Learning: Stay continuously updated on GCC and African construction trends, sector terminologies, and platform data architecture to provide authoritative client support.

Qualifications & Experience

• Experience: Minimum 2+ years of research experience, with a strong preference for candidates from a customer support, market research, or business intelligence background.
• Linguistic Mastery: 
  English: Exceptional written and verbal English communication skills are mandatory for drafting polished, client-ready responses.
  Arabic: Native or fluent Arabic is required to effectively manage KSA and local Egyptian queries and stakeholder calls.
  French (Strong Advantage): Due to the Egypt Hub's coverage of North and West African markets, French language proficiency is a significant asset for handling francophone African
  queries.
• Technical Research Skills: Demonstrated ability to navigate databases, search official portals, and utilize research resources to find non-obvious details.
• Core Competencies: Strong problem-solving mindset, high-level organizational and multi-tasking abilities, and the capacity to work both collaboratively and independently.

Desired Skills

• Proven experience successfully navigating corporate gatekeepers to secure information from challenging contacts.
• Prior exposure to construction, oil & gas, infrastructure, or power & water industry databases and terminologies.