IT - Internship (L1 Support) - 06 Months

The Person

• Responding to calls and correspond to emails by creating tickets for reported issues. Follow-up on tickets is required.
• Provide basic-level and L1 IT support. Escalate supervisor if necessary.
• Perform basic diagnosis and repair of IT-related equipment. Escalate advanced repairs to supervisor.
• Offer basic-level system support.
• Must have a strong understanding of IT infrastructure.
• Assist in maintaining and managing the IT asset inventory and dispatches.
• Maintaining IT related documents.
• Should be familiar with best practices in IT service management.
• Creating and assisting with documentation for ISO 27001.

Personal Profile

• Should have a basic understanding of networks, VLANs, and firewalls.
• Should possess basic knowledge of Microsoft 365.
• Should be familiar with best practices in IT service management.
• A solid understanding of IT infrastructure, networks, VLANs, firewalls, and Microsoft 365 is essential
• Undergraduates pursuing Computer Science, Networking, or Systems Engineering are encouraged to apply.
• Relevant certifications such as CompTIA A+ or Network+ Azure AZ 900 will be an added advantage