Senior Digitalization & Operation Manager

Join Verdant, a fast-growing solar scale-up of 150 passionate changemakers on a bold mission: to transform Malaysia's energy future by making clean, affordable solar power accessible to all. Were not just another solar company - were a purpose-driven team dedicated to inspiring sustainable living, slashing electricity bills, and creating a greener planet through cutting-edge NEM Solar PV technology.

We're looking for a visionary Senior Digitalization & Operation Manager to lead our digital revolution across customer experience, internal operations, and employee engagement. This is your chance to shape the future of a rapidly scaling company, driving innovation that makes a real impact on peoples lives and the environment.

Responsibilities:

• Revolutionize the customer journey from first contact to installation and beyond with smart digital tools that make solar simple, fast, and delightful.
• Transform internal operations by integrating advanced CRM, supply chain, and finance automation systems - boosting efficiency and accuracy.
• Elevate the employee experience with seamless digital onboarding, learning, and performance management platforms.
• Build a data-driven powerhouse by creating a centralized data warehouse and leveraging AI and business intelligence to unlock insights and fuel smart decisions.
• Lead innovation with AI, piloting new technologies that solve complex challenges and open new growth opportunities.
• Inspire and guide your team, setting clear goals and driving execution that aligns with Verdant's mission and ambitious growth plans.

What Success Looks Like?

• Cut customer wait times for meter installation by 50% within 18 months through automation and real-time tracking.
• Boost operational planning speed and accuracy by 30% with predictive analytics and centralized data.
• Achieve 80% employee satisfaction with a newly digitalized employee journey.
• Launch the Verdant Home app with 70% customer adoption and a 4.5+ star rating, bringing real-time solar monitoring and journey tracking to users fingertips.
• Slash manual processing time by 40% across CRM, supply chain, and finance operations with smart automation.

Requirements:

• A digital transformation leader with 10+ years driving process improvements, CRM/ERP integrations, and data analytics in complex environments.
• Skilled at collaborating across teams and external partners to deliver innovative, scalable solutions.
• Experienced in applying AI technologies to business operations, with a strong grasp of emerging trends.
• Educated in Computer Science, Information Systems, Business Administration, or related fields - advanced degrees and certifications (PMP, Scrum, Six Sigma) are a plus.
• A strategic thinker and hands-on executor passionate about sustainability and making a tangible impact.

Why Join Us?

• Join a vibrant, close-knit team of innovators dedicated to a cleaner, greener Malaysia.
• Be part of a scale-up where your ideas and leadership directly shape the company's future and the renewable energy landscape.
• Work at the intersection of technology, sustainability, and customer experience - driving meaningful change every day.
• Enjoy a culture that values innovation, collaboration, and continuous learning.

If you're ready to lead digital transformation in a purpose-driven solar company that's scaling fast and making a difference, Verdant wants to hear from you. Help us power a sustainable future - one digital breakthrough at a time.