Client Service Representative People-First, Fear Free Practice in Alexandria, VA 

If you've been looking for a front-desk role where people matter, culture is healthy, and you're treated like an actual teammate instead of background noise, keep reading. Harmony Animal Hospital is a Fear Free Certified practice that prioritizes humans first, pets second, and clients third. Yes, in that order. It works. 

Who We Are

Our purpose is simple: We add more love to the world by nurturing pets and their families. 

We opened in 2019 with one doctor and four support staff. We were the first Fear Free Certified clinic in Northern Virginia, and we've built a workplace that feels more like a family doctor's office than a chaotic production line. Today, we've grown to four doctors and more than 20 support team members, including a massage therapist and acupuncturist. 

Our values guide everything we do: compassion, direct and honest communication, growth, community impact, integrity, perseverance, and fun. If these matter to you, we're likely a great match. Culture is non-negotiable for us. 

We take the time to do things right. That's why our appointments run 3060 minutes, why our clients trust us, and why our team stays with us. 

Who You Are 

We're looking for a Client Service Representative with: 

• At least 2 years of customer service experience (vet med a plus) 
• A flexible schedule & can cover opening through closing shifts & Saturdays 
• A friendly, confident way of communicating 
• The ability to handle multiple phone lines without panicking 
• A fast-paced, go-getter attitude 
• Strong writing skills 
• Charisma and the ability to build trust quickly 
• A curious mind that looks for ways to keep improving, and genuinely wants to grow in this field 
• A calm, kind approach on busy days 
• A desire to help teammates grow and succeed

You like humans as much as pets. You're the kind of person who remembers names, smiles easily, and brings steadiness to a busy front desk. You know how to care for yourself, not burn yourself out, and keep things moving with compassion and patience. 

What Youll Do 

This role is full-time, 3540 hours per week, Monday-Friday, plus 12 Saturdays per month, and occasional weekend cat boarding duties. 

Your day-to-day will include: 

• Answering and managing multiple phone lines 
• Checking clients-ins 
• Educating clients 
• Using Fear Free communication and handling 
• Scheduling appointments 
• Managing emails, online pharmacy requests, and client messages
• Preparing forms and scanning/uploading records 
• Requesting medical records from other clinics 
• Documenting all communication in our software 
• Handling loyalty program tasks 
• Keeping the reception area clean and tidy 
• Helping your teammates 
• Laughing, growing, and yes, petting puppies and kittens 

What We Offer You 

• Starting at $18.50/hr 
• 401(k) with 4 percent match 
• Stipend for health, dental, and vision insurance 
• PTO 
• Discounted pet care 
• Scrub allowance 
• A supportive, kind, people-focused workplace 
• Growth opportunities, coaching, mentoring, and team development 

What We Need From 

• You are A teammate who understands and supports our mission 
• Someone who makes clients feel confident and welcomed 
• Clear, compassionate communication 
• Strong multitasking in a busy reception area 
• Calm professionalism 
• Good judgment and strong time management 
• A willingness to learn, grow, and help others do the same 
• The ability to leave ego at the door 
• Humor, honesty, and humanity 
• Someone who takes their lunch break because burnout helps no one 

Your focus will be: 

• Your team 
• Our clients 
• Our patients 
• Yourself and your growth 
• Protecting our culture 
• Learning, improving, and supporting others 
• Being someone we'd love to share a drink or laugh with after work 
• Understanding that mistakes happen and learning matters 
• Being happy here 

If that sounds like you, we'd be honored to have you on our team. 

Ready to Apply? 

If this sounds like the kind of team you'd want to grow with, send your resume to us. Tell us who you are, what you're proud of, and why you'd be a strong fit. We review every application carefully, and we'd love to connect with you.