We are looking for a Veterinary Receptionist to join the team at Hixson Pet Wellness Center. We are a growing, locally owned and managed niche practice with an emphasis on FEAR FREE scheduling and handling. Less stress for the pet and less stress for the owner leads to less stress for our team. We focus on medicine and do not offer boarding or grooming. We do have a Fear Free Certified trainer/behaviorist under contract for puppy training and working with cooperative care training for fearful patients.

A successful team member communicates cheerfully, clearly, and professionally both in person and on the phone, texting etiquette is a plus. We are open 9-6 M-F and 9-2 on Saturday. Shifts start at 8:30 am to prepare for the day. Although we try to leave on time, occasionally we must stay to help close down after 6 pm, depending on the schedule and individual cases. Alternate weekend availability is a must. The desire to learn and improve skills is encouraged at all levels and in all positions.

Responsibilities include, but are not limited to:

• Greet clients as they walk in
• Answering a multiple-line phone system
• Scheduling appointments appropriately for our clinic
• Obtaining patient records and maintaining current client information
• Accuracy in relaying messages to team members and clients.
• Payment transactions, balancing the cash drawer, and making deposit slips
• Assisting the team with patient care: lifting patients, filling prescriptions, cleaning kennels, holding for nail trims and other procedures,
• Recording all communication with clients: phone calls, in-person, text, emails
• General Housekeeping: exam rooms, front lobby, assisting with cleaning in kennel/treatment area, laundry, and dishes
• Client Education
• Learning and developing new protocols (Fear Free Certification, etc)

Offering:

• 401 k with employer matching
• PTO prorated after 90 days
• Paid Holidays (New Year's Day, Memorial Day, Labor Day, July 4th, Thanksgiving Day, and Christmas Day).
• Employee discounts on services and products.
• Continuing Education & Fear Free Certification after 6 mos.