Job Description:
Job Summary
The Application Support Technician provides technical support for enterprise business applications across multiple manufacturing environments. This role focuses on system implementation, end-user training, hardware and software support, and collaboration with technology teams to ensure consistent and reliable application performance.
What Youll Do
-
Serve as a subject matter expert for an enterprise software suite supporting manufacturing operations
-
Implement, train, and maintain application systems for end users, including operators, supervisors, and management
-
Ensure consistent deployment of corporate-standard software and associated hardware
-
Travel for project work and system installations (approximately 50–75% domestically and internationally)
-
Install and configure hardware and software, including barcode scanners and related systems
-
Provide hands-on training and ongoing support to end users
-
Collaborate with technology teams to troubleshoot issues and perform system upgrades at remote sites
-
Build strong working relationships with plant management and quality teams to support manufacturing process tracking
-
Demonstrate professionalism, strong communication, and troubleshooting skills in both software and hardware environments
What You Need to Have
-
Bachelors degree in Information Technology or a related field or an Associates degree with 2+ years of relevant technical support experience
-
Experience providing end-user training, preferably in a manufacturing environment
-
Strong working knowledge of Microsoft Office, Windows operating systems, and basic PC hardware/software troubleshooting
-
Ability to work independently, as part of a team, and across organizational levels
-
Willingness and ability to travel 50–75% domestically and internationally
-
Basic knowledge of ERP systems preferred
-
Experience with handheld barcode scanners a plus
-
Secondary language skills a plus