Job Description:
Job Summary
This leadership role is designed for a collaborative, service-oriented, and emotionally intelligent technology professional who is passionate about supporting and empowering a cybersecurity team while strengthening organizational security posture. The Information Services Supervisor leads daily operations of IT security infrastructure, combining hands-on technical expertise with strategic oversight to protect systems and data against evolving cyber threats. This position plays a critical role in cybersecurity operations, team leadership, and long-term security program development.
Key Responsibilities
Leadership & Team Development
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Supervise, mentor, and support a team of cybersecurity professionals
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Develop work plans, coordinate training, conduct performance evaluations, and support professional growth
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Foster a culture of inclusion, learning, accountability, and continuous improvement
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Ensure staff have the tools, resources, and guidance needed to perform effectively
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Address technical and interpersonal issues with empathy, fairness, and sound judgment
Cybersecurity Operations & Incident Response
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Manage daily operations of cybersecurity infrastructure and technologies
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Lead planning for and response to cybersecurity incidents
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Drive proactive security initiatives and continuous improvement efforts
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Ensure effective vulnerability management, threat detection, and incident response processes
Strategy, Reporting & Collaboration
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Provide recommendations on systems, network, and data security
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Assist in developing and maintaining information security strategy, policy, and overall security programs
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Prepare reports and present cybersecurity metrics and trends to senior leadership
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Collaborate with technical and non-technical stakeholders to align cyber risk with business objectives
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Coordinate implementation of system enhancements while minimizing operational impacts
Vendor & Contract Management
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Prepare specifications for contracted goods and services
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Evaluate and recommend contract awards
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Monitor contractor performance and ensure compliance with contractual requirements
Knowledge & Expertise
Knowledge of:
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Cybersecurity frameworks, standards, best practices, and cyber risk management
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Cloud platforms and security (AWS, Azure, Google Cloud)
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Incident response, business continuity, and vulnerability management
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Security technologies including firewalls, endpoint protection, SIEM, intrusion detection, and penetration testing
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Change management and integration of cybersecurity into enterprise IT operations
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Supervisory and inclusive leadership principles
Ability to:
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Plan, organize, supervise, and evaluate technical staff
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Lead, coach, and develop employees through mentoring and feedback
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Manage multiple projects and competing priorities
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Communicate clearly with technical and non-technical audiences
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Analyze and resolve complex technical and security issues
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Respond effectively to incidents and service disruptions under pressure
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Promote diversity, equity, inclusion, and belonging
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Inspire and guide teams toward shared goals
Preferred Qualifications
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At least four years of experience managing technical or cybersecurity teams
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Extensive experience in cybersecurity operations, cloud environments, and mission-critical infrastructure
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Experience implementing and maintaining cybersecurity frameworks (e.g., NIST, CIS Controls)
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Strong emotional intelligence, conflict management, and interpersonal skills
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Commitment to continuous learning and professional development
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Familiarity with Industrial Control Systems (ICS) and Operational Technology (OT) environments
Requirements
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Bachelors degree or equivalent combination of education and qualifying experience
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Minimum experience in cybersecurity, IT infrastructure, systems, or related technical disciplines, including project lead responsibility
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Ability to meet the physical demands of the role
Equivalent combinations of education and experience may be considered when supported by appropriate documentation.