Job Description:
Job Summary
The Healthcare Administrative Associate plays a vital role in maintaining front-office workflow to optimize the efficiency of the medical practice, clinic, and/or department. This position supports daily administrative operations, ensures accurate documentation and billing processes, and delivers excellent customer service to patients and visitors.
Key Responsibilities
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Greet, screen, and provide service to patients and visitors
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Process mail, fax, and other documents
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Maintain multi-line phone system/switchboard
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Schedule, register, and check patients in and out
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Maintain and update medical records
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Perform data management and maintain spreadsheets
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Run and maintain reports
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Perform charge entry and process billing documents
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Research and resolve billing-related issues
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Collect co-payments, deductibles, and other self-pay amounts at time of service
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Maintain cash box and receipt books
Qualifications
Education:
High school diploma or GED required
Experience:
None required
Licensure/Certification:
None required
Other Minimum Qualifications:
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Strong customer service orientation
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Excellent grammar, spelling, and punctuation skills
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Knowledge of medical terminology
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Familiarity with office procedures and equipment
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Proficiency in computer data entry and keyboarding
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Ability to use electronic medical record systems
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Strong organizational, communication, and interpersonal skills
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Proficiency in Microsoft Office applications (Word, Excel) preferred
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Ability to multitask effectively