Job Description:
Job Summary
Provides field-based technical support by delivering, installing, and maintaining equipment while ensuring proper operation and customer understanding. Combines technical service with direct customer interaction, supporting safe and effective equipment usage and delivering high-quality service.
Essential Duties & Responsibilities
- Deliver and install equipment at customer locations
- Set up and test equipment to ensure proper functionality
- Educate customers on safe and correct equipment usage
- Troubleshoot and resolve basic technical issues
- Perform routine maintenance and equipment checks
- Provide in-person customer support with professionalism and empathy
- Maintain accurate service records and documentation
- Ensure compliance with safety and operational procedures
- Coordinate with internal teams for service and support needs
Minimum Requirements / Skills
- Valid driver's license and clean driving record
- Basic computer skills
- Strong communication and customer interaction skills
- Problem-solving and troubleshooting ability
- Attention to detail
- Ability to learn and adapt to technical equipment
- Customer-focused and empathetic approach
- Ability to work independently in field environments
Work Environment
- Field-based (on-site at customer locations)
- Combination of driving, equipment handling, and customer interaction
- Fast-paced and service-oriented environment