Job Description:
Job Summary
The Customer Service Representative provides world-class service to patients by handling inquiries, managing payments, and supporting overall departmental efficiency. This role serves as a key point of contact at the front desk and by phone, ensuring a positive and professional experience for all patients.
Responsibilities
Essential Job Functions:
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Accurately take and document messages from patients by phone or in person, following established guidelines and ensuring timely delivery.
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Assist patients with inquiries in person or via phone and support related administrative departments as needed.
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Provide courteous, professional customer service at the front desk and over the phone (answering within three rings).
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Request and process information and payments while maintaining a helpful, respectful approach.
Personal Traits, Qualities, and Aptitudes:
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Ability to deliver superior customer service.
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Accountability and ownership of assigned responsibilities.
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Commitment to learning and maintaining strong knowledge of the revenue cycle.
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Ability to work efficiently, accurately, and maximize available resources.
Qualifications
Education:
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Preferred: High School Diploma or equivalent.
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Desired: Associate Degree in Business Administration or related field.
Experience:
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Minimum of 2 years of experience in a hospital or similar environment preferred.
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Bilingual skills (especially EnglishSpanish) preferred.
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Ability to work effectively with a culturally diverse population.