Information Technology Generalist

Position Description

The Information Technology Generalist in Colorado Springs, CO will work in all areas of IT to provide technical assistance to staff and participate in the support of the IT infrastructure at the Transportation Technology Center (TTC).

Duties will include:

• Provide desktop and software end user support to troubleshoot and resolve device issues

• Participate in IT project planning and implementation and support software deployments and upgrades

• Perform system administration related tasks such as imaging and deploying Windows-based workstations

• Assist with developing and maintaining end user and internal IT documentation by documenting common support questions and answers

Qualifications Required:

• Completion of science-oriented Bachelors degree, or equivalent experience

• 2 years of relevant work experience

• Familiarity with PC hardware experience building PCs and/or troubleshooting PCs to card level

• Windows OS experience installing current Microsoft Windows operating system, locating, installing, and upgrading drivers, experience customizing and configuring the OS to suit preferences or requirements

• Applications experience with common Free and Open Source Software (FOSS) including browsers, compression utilities, password management, runtimes, media/codecs, and security utilities

• Access Control experience with the account management lifecycle, including permission management, account creation, and account deletion

• Office experience with the Microsoft Office 365 suite

• Ability to obtain and maintain U.S. SECRET security clearance, for which you must be a U.S. Citizen

Qualifications Desired:

• Experience with:

  • PowerShell scripting

  • Atlassian software

  • VMware hypervisors and technologies

  • Active Directory and GPO

  • Duo

  • Cisco AMP

  • Azure and Entra ID

  • SharePoint and Teams

  • Helpdesk support