Job Description:
Job Description
The Service Technician is responsible for quality installation practices including upgrades, disconnects, and troubleshooting of all existing services including IP and RF-based video, voice, internet, DISH, and DIRECTV.
Responsibilities
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Perform reconnects, requested and non-pay disconnects, and changes of service, adhering to company procedures and safe work practices to provide or remove services
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Routinely perform fiber optic troubleshooting with 1310, 1490, and 1550 nm wavelengths
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Administer router, access point, Bridge, and Wi-Fi processes
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Perform troubleshooting and solution methodologies for IP and LAN networks
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Install all types of CAT5/CAT6 drop wire
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Install connectors on CAT5/CAT6 drop wire
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Troubleshoot IP issues from telecommunications demarcation to customer premise equipment
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Successfully install all ancillary equipment provided to subscribers
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Identify fiber connectors and color codes
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Configure customer PCs for successful internet operation
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Test and tone all drop wires from equipment room to end user location
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Work on an on-call schedule rotation
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Perform other duties as assigned
Minimum Qualifications
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Minimum of 5 years experience installing, testing, and troubleshooting cable, phone, and internet services
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Experience with fiber optic cabling
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Proficient using small hand tools and larger power tools
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Active and clean, non-restrictive state-issued drivers license in the state of employment
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Comfortable working on ladders and at heights
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High school diploma or equivalent required; Associates Degree in Internet Technologies or Engineering preferred
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Cisco Certifications such as CCT or CCENT entry-level certificates and Microsoft Certifications such as MCSA for Office preferred
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Ability to work days, weekends, evenings, and holidays and participate in on-call rotation as needed