Customer Service Coordinator

About the Role:

As a Customer Service Coordinator, you will provide information and resolve day-to-day issues in response to inquiries about products and services.

This job is part of the Call Center job function, responsible for providing end-to-end support to resolve customer inquiries or concerns.

What You'll Do:

• Answer incoming service requests via phone, chat, email, and online platforms. Respond to customer inquiries and concerns. Escalate as necessary.

• Generate and follow up on service request work orders for completion.

• Schedule meetings and coordinate logistics as needed.

• Update systems, customer service databases, and spreadsheets.

• Contact customers for updated information, as needed.

• Run and distribute various ad hoc reports for review.

• Lead by example and model behaviors aligned with core organizational values.

• Guide team members through the application of basic knowledge.

• Suggest improvements to existing processes and recommend solutions to improve team efficiency.

• Evaluate and select solutions from established options.

• Complete clearly defined tasks using standard methods and procedures.

• Use existing procedures to solve straightforward problems, with limited discretion.

• Deliver work following defined procedures and processes under close supervision.

What You'll Need:

• High school diploma or equivalent experience, with up to 2 years of job-related experience.

• Ability to follow basic work routines and standards in task execution.

• Communication skills to exchange straightforward information.

• Working knowledge of Microsoft Office products (e.g., Word, Excel, Outlook).

• Strong organizational skills with an inquisitive approach.

• Basic math skills, including the ability to calculate simple figures such as percentages, discounts, and markups.