Job Openings Operations Manager

About the job Operations Manager

Job Summary

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An Operations Manager is needed to oversee all operational aspects of running center(s) in the assigned market. Responsibilities include planning, staff management, budget management, maintaining relationships with referring groups, and on-going customer service functions. This position is also responsible for meeting quality and operational goals (i.e., efficiency, productivity, costs) for the market.

This is a full-time salaried position working day shift.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

(40%) Center Operations

  • Remains visible at centers and has an understanding of a center's morale and workload

  • Maintains productive relationships with center's customer base in defined market through delivery of extraordinary customer service

  • Arranges appropriate physician coverage for all contrast and sedation studies

  • Interfaces with Radiologists to create and maintain up-to-date protocol manuals for all modalities

  • Works with sales team, patients, and referring offices to ensure satisfaction

  • Attend sales calls and lunch meetings with sales team, providing operations knowledge

  • Assists in targeting payor relationship opportunities in the market

  • Monitors payor referral activity

  • Interfaces with Medical Director, SVP/GM, and/or all technical and administrative staff to ensure effective teamwork and efficient center operations

  • Administers quality programs and meets or exceeds key quality and productivity measures in patient service, customer (referral) service, clinical programs, and administrative functions

  • Maintains a safe environment for patients, technologists, radiologists and other associates with assistance from the center safety coordinator

  • Assists marketing department with development of mailing collateral for defined market

  • Ensures compliance with all HIPAA guidelines

(30%) Staff Management

  • Oversees and assists in training of new associates and supervisors

  • Manages staff performance evaluations, compensation recommendations and development plans

  • Leads regular staff meetings and employee one-on-one discussions

  • Supports and conducts continuing education efforts for technologists and nurses

  • Ensures technologists maintain CEU credits, registry status, CPR credits, etc.

  • Implements effective staff retention strategies

  • Promotes teamwork among center associates, management, and radiologists

(25%) Center Planning

  • Develops and implements programs, goals, objectives, policies, and procedures

  • Manages center budgets and financial decisions

  • Monitors performance and profitability of services offered

  • Communicates regularly with management and staff regarding performance and events

(5%) Other Duties

  • Completes other tasks and projects as assigned

Requirements

Required:

  • Associates degree

  • Five (5) years radiology experience

  • Three (3) years management experience with direct reports

  • Microsoft Office Suite experience

  • Valid drivers license and proof of current insurance

Preferred:

  • Bachelors degree in a related field

  • Two (2) years marketing and sales experience in healthcare

  • Radiologic Technologist Certification


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