Service Technician

Job Description: Service Technician

Description:
The Service Technician is responsible for quality installation practices including upgrades, disconnects, and troubleshooting of all existing services including IP and RF-based video, voice, and internet, as well as satellite TV services such as DISH and DIRECTV.

Responsibilities:

• Perform reconnects, requested and non-pay disconnects, and changes of service while adhering to procedures and safe work practices.

• Routinely perform fiber optic troubleshooting with 1310, 1490, and 1550 nm wavelengths.

• Administer router, access point, bridge, and Wi-Fi processes.

• Perform troubleshooting and solution methodologies for IP and LAN.

• Install all types of CAT5/CAT6 drop wire.

• Install connectors on CAT5/CAT6 drop wire.

• Troubleshoot IP issues from any telecommunications demarcation point to customer premise equipment.

• Successfully install all ancillary equipment provided to subscribers.

• Identify fiber connectors and color code.

• Configure customer PCs for successful internet operation.

• Test and tone all drop wires from equipment room to end user location.

• Participate in on-call schedule rotation.

• Perform other duties as assigned.

Minimum Qualifications:

• Minimum of 5 years experience installing, testing, and troubleshooting cable, phone, and internet.

• Experience with fiber optic cabling required.

• Proficiency using small hand tools and larger power tools.

• Must have an active and clean, non-restrictive, state-issued drivers license.

• Must be comfortable working on a ladder and at various heights.

• High school diploma or equivalent required; associate degree in Internet Technologies or Engineering preferred.

• Cisco Certifications (CCT or CCENT) and Microsoft Certifications (MCSA for Office) preferred.

• Ability to work days, weekends, evenings, and holidays and participate in on-call rotation as needed.