Workplace Experience Coordinator

About the Role:

The Workplace Experience Coordinator is responsible for delivering a world-class customer service experience to employees and guests in a designated building. This position plays a key role in creating a welcoming and well-supported workplace environment.

What Youll Do:

• Serve as the first point of contact for employees and visitors, greeting everyone with a friendly and welcoming demeanor.

• Issue visitor and parking passes and follow all established security protocols.

• Answer telephones professionally and provide clear, helpful information.

• Arrange and confirm recreational, dining, and business activities upon request.

• Manage maintenance and janitorial work orders.

• Support workplace services including mail distribution, office supplies, and onboarding assistance.

• Respond to inquiries or complaints in a professional, customer service-oriented manner.

• Organize and manage on-site events, including scheduling, setup/teardown, and supply coordination.

• Follow all security and emergency procedures, notifying appropriate parties when needed to ensure safety.

• Coordinate with vendors providing goods or services to the workplace.

• Share and explain detailed or complex information with team members as needed.

• Solve straightforward problems using standard procedures with limited discretion.

What Youll Need:

• High school diploma or GED (or equivalent experience) required.

• 34 years of front desk, concierge, hospitality, or customer service experience.

• Strong organizational skills and attention to detail.

• Excellent verbal and written communication skills.

• Friendly and professional demeanor with the ability to assess situations, empathize, and provide assistance.

• Ability to work flexible or open schedules.

• Basic proficiency in Microsoft Office tools (Word, Excel, Outlook, etc.).

• Physically able to stand for extended periods, lift up to 40 lbs, and perform basic mobility tasks such as reaching, bending, or pushing/pulling.