Workplace Experience Coordinator

About the Role:

As a Workplace Experience Coordinator, you'll be responsible for delivering a world-class customer service experience to employees and guests of a designated building.

This job is part of the Workplace Experience function, which is responsible for providing top-tier customer service to clients and visitors of a designated building.

What Youll Do:

• Serve as the first point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor. Issue visitor and parking passes and follow security protocols.

• Make a memorable first impression by answering the telephone professionally. Create presentations and speak to various-sized groups.

• Arrange and confirm recreational, dining, and business activities on behalf of the requestor.

• Manage janitorial or maintenance work orders as needed. Coordinate and execute workplace services including mail, office supply services, and onboarding.

• Acknowledge inquiries or complaints from employees, guests, and co-workers. Provide solutions in a professional customer service-driven manner.

• Organize and manage on-site events, including securing event space, setting up and tearing down rooms, and delivering supplies.

• Follow property-specific security and emergency procedures. Notify appropriate parties to ensure the safety of all individuals in the building.

• Coordinate with vendors who supply services or goods to the workplace.

• Explain detailed and/or complicated information within the team. Follow specific directions from the manager.

• Perform tasks using existing procedures with limited discretion; duties and methods are clearly defined.

What Youll Need:

• High School Diploma or GED with up to 2 years of job-related experience.

• Ability to follow basic work routines and standards.

• Strong communication skills for exchanging straightforward information.

• Working knowledge of Microsoft Office products (Word, Excel, Outlook, etc.).

• Excellent organizational skills with an inquisitive mindset.