Job Description:
DEFINITION
Under direction, plans, schedules, reviews, and directs the telecommunications section or center for a Police or Fire Department; performs related work as assigned.
CLASS CHARACTERISTICS
This civilian supervisory position is responsible for the day-to-day operations of a public safety telecommunications and dispatch section. The incumbent develops policies, sets goals, supervises staff, manages the budget, and directs activities to ensure effective emergency communications.
PRINCIPAL DUTIES (Illustrative Only)
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Plans, organizes, coordinates, administers, and directs the work of a telecommunications section or center.
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Develops and implements goals, objectives, policies, and work standards.
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Provides training and professional development, including coordinating an in-house telecommunication training academy.
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Prepares and manages the budget.
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Provides technical assistance to resolve complex phone or dispatch issues.
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Maintains records, reports, incident logs, and equipment maintenance documentation.
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Recommends and coordinates equipment maintenance or upgrades.
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Works with other departments and outside agencies to coordinate telecommunications operations.
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Participates in staff selection, training, performance evaluation, and discipline.
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Ensures compliance with operational protocols in dispatching emergency personnel.
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Provides testimony in court as required.
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Performs dispatch duties as needed.
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Participates in committees, task forces, and meetings.
QUALIFICATIONS
Education/Experience
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Bachelors degree in business/public administration, law enforcement, communications, or related field.
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Two (2) years of supervisory or lead experience in emergency telecommunications/dispatch.
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Additional supervisory experience may substitute for required education on a year-for-year basis.
Other Requirements
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Valid drivers license.
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Ability to pass a background investigation and fingerprint clearance.
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Must be available for 24-hour call-back.
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Police-focused positions require a valid Public Safety Dispatcher Certificate.
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Fire-focused positions require valid CPR, Emergency Medical Dispatcher (EMD) certification, and EMS Dispatcher Accreditation.
Knowledge of:
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Administrative principles including budgeting, planning, and project management.
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Radio, paging, dispatch, and telecommunications systems.
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911 procedures and emergency communication terminology.
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Principles of employee supervision, training, and evaluation.
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Basic law enforcement or fire service operations.
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Computer applications related to dispatch operations.
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Recordkeeping practices.
Skill in:
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Leading and supervising staff effectively.
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Training and developing personnel.
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Prioritizing tasks and exercising sound judgment in emergencies.
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Building cooperative relationships with staff, agencies, and the public.
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Preparing clear reports and correspondence.
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Operating telecommunications equipment and systems.
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Maintaining accurate records of center activities.