Job Description:
Job Summary
Provides inbound customer support by handling high-volume calls, assisting clients with inquiries, and ensuring accurate documentation of customer interactions. Delivers professional and empathetic service while supporting daily operations in a fast-paced environment. Plays a key role in maintaining customer satisfaction and supporting service delivery within a medical-related setting.
Essential Duties & Responsibilities
- Handle inbound customer calls and provide timely assistance
- Address customer inquiries, concerns, and service requests
- Accurately document customer interactions and information
- Manage multiple tasks efficiently in a high-volume call environment
- Provide clear and professional communication with customers
- Maintain high standards of customer service and satisfaction
- Collaborate with internal teams to resolve customer issues
- Support operational processes and service coordination
- Utilize basic computer systems for tracking and documentation
Minimum Requirements / Skills
- At least 1 year of customer service experience
- Experience in call center or inbound support environment preferred
- Strong communication and interpersonal skills
- Good phone etiquette and problem-solving ability
- Attention to detail and multitasking skills
- Basic computer proficiency
- Ability to work in a fast-paced environment
- Medical office experience preferred
- Bilingual skills (English/Spanish) are a plus
Work Environment
- Office / call-center environment
- High-volume inbound call handling
- Team-oriented and fast-paced setting