Job Description:
Position Summary
The Commercial Operations Specialist plays a pivotal role in enhancing the efficiency and execution of the Commercial organization. This individual will serve as a key partner in enabling commercial success through hands-on project leadership, scalable training and enablement programs, and continuous process improvement. In addition to supporting cross-functional initiatives, the Specialist will lead the execution of the Net Promoter Score (NPS) program, ensuring the voice of the customer drives data-informed decisions.
Key Responsibilities
Project Leadership & Support
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Lead select Commercial projects (e.g., customer portal enhancement, AI-enabled tools, and operational pilots).
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Track progress of key initiatives and ensure timelines, milestones, and goals remain on course.
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Identify risks or roadblocks early, collaborating with stakeholders to develop solutions.
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Support ROI measurement and performance tracking aligned to strategic objectives.
Enablement & Training
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Design, develop, and maintain onboarding and ongoing training programs for Commercial team members.
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Collaborate with Commercial partners to align training content with evolving business needs.
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Maintain a central repository of enablement resources and best practices.
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Monitor and report on enablement KPIs (e.g., onboarding ramp time, training completion, content usage).
Customer Feedback (NPS) Program
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Own the execution and analysis of the Net Promoter Score (NPS) program.
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Coordinate survey distribution, analyze results, and prepare insights for leadership.
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Partner with teams across the business to close the loop on feedback and identify areas for improvement.
Commercial Operations Support
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Support tool usage, reporting, and pricing administration initiatives as needed.
Requirements
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Bachelors degree in Business, Marketing, Supply Chain, Data Analytics, or related field.
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3+ years of experience in Sales Operations, Commercial Operations, Project Coordination, or related field.
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Demonstrated success leading commercial initiatives and cross-functional projects.
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Strong organizational, analytical, and communication skills.
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Proven ability to work collaboratively across functions and influence without direct authority.
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Experience supporting training, enablement, or customer feedback programs.
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Proficient in Microsoft Excel and PowerPoint (e.g., PivotTables, formulas, visual dashboards).
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Familiarity with Salesforce CRM, business intelligence tools (e.g., Tableau), and data integration platforms.