Community Service Officer

Essential Duties and Responsibilities

The following statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

1. Patrols the District's jurisdictional areas and properties to enforce state, municipal and District parking laws and regulations; issues citations to vehicles parked in violation of laws and regulations; maintains records of citations issued.
2. Enforces the District's vehicle abatement and towing regulations; stores/impounds vehicles from no parking/tow-away zones; following District policies and procedures, impounds vehicles abandoned on public streets, parking lots and District properties.
3. Performs vehicle and pedestrian traffic-control duties at accidents, cruise ship terminals and at special events conducted on District properties; assists and directs passengers and pedestrians at the District's cruise ship terminal and at other District facilities; assists security personnel with vehicle inspections at the cruise ship terminal.
4. Coordinates activities with personnel from jurisdictions adjacent to or contiguous with the District's jurisdictional boundaries.
5. Participates in the development of traffic and crowd-control plans for special events; reviews private-party traffic plans for events conducted within the District's jurisdiction.
6. Enforces state, municipal and District laws and regulations governing the operation of buses, taxicabs, pedicabs, shuttles and other regulated transportation vehicles at the cruise ship terminal and other District properties.
7. Monitors commercial truck traffic in areas adjacent to District marine terminals to educate operators about compliance with state, municipal and District laws, regulations and guidelines governing the operation of commercial trucks.
8. Prepares a variety of reports and records, including accident and incident reports, vehicle impound reports, vehicle data reports, citation reports and others.
9. Assists Harbor Police Officers and other law-enforcement officers at accident scenes and other incidents.
10. Coordinates activities with personnel from other departments and agencies as well as jurisdictions adjacent to or contiguous with the District's jurisdictional
boundaries.
11. Responds to complaints and inquiries from the public; provides directions and otherwise assists the public, including visitors and tourists in a customer friendly manner.
12. Patrols the District's park areas, promenades and open spaces to enforce state, municipal and District laws and regulations; issues citations to individuals or groups in violation of laws and regulations; maintains records of citations issued.
13. Exercises responsive customer service in both speech and manner when in contact with the public, other municipalities and fellow departments.
14. May testify in court proceedings as required.