Head Waiter / Head Waitress (Shoreditch)

Head Waiter / Head Waitress at Dallas

Vida Plena is an innovative hospitality group founded in Lisbon in 2018, dedicated to making our guests and team feel truly at home. We pride ourselves on delivering warm, blissful experiences, fostering a diverse and inclusive atmosphere, serving top-quality fresh food, and providing exceptional service.

Our foundation is built on passion, respect, kindness, ambition, and modernity, alongside a commitment to joy, positive energy, and a laid-back approach to enjoying life's best moments. At Vida Plena, we embrace the true essence of hospitality while adhering to our core values, creating a fun, respectful, and loving environment for all.

We are excited to launch our much-loved Dallas Burger Joint in the heart of Shoreditch and looking for passionate team members to bring Dallas to life.

🌟 The Role

As a Head Waiter/Waitress, you are the face of Dallas hospitality - delivering warm, attentive, and personalized service that makes every guest feel truly cared for. Maintaining a confident and welcoming presence - always with a smile - that enhances the atmosphere and puts guest at ease. You are a natural leader who loves seeing those around you excel.

📋 Your Key Responsibilities

• Lead by example to deliver warm, authentic, & engaging hospitality.
• Oversee daily operations to ensure the team is following Dallas service touch points so that guests have a positive dining experience.
• Train the team to deliver personalized service and embody Vida Plenas warm and inviting guest experience.
• Train, coach, and mentor the team to deliver a seamless guest experience through attentive service.
• Familiarize yourself with our menu, ingredients, and what makes us special and ensure that the team is comfortable with product knowledge
• Manage and communicate any food allergies or intolerances by informing the kitchen and overseeing dietary preferences.
• Ensure that the team accurately relays food and drink orders to the kitchen, especially when dealing with specific guest preferences.
• Support the restaurant manager in driving sales through upselling initiatives and promotion of food and beverage items by suggesting complementary dishes or drinks.
• Foster a culture of respect, ambition, and teamwork within the restaurant.
• Work in collaboration with your colleagues to make sure that the operation is as strong as it could possibly be. Identify any service gaps and create strategies & training programs to overcome them.
• Assist the restaurant manager with administrative duties and tasks such as training, stock control, quality & service audits, ROTA management, and responding to guest feedback.

🛠️ What We Expect From You

• High energy and able to remain calm under pressure.
• Sales-driven, with the ability to confidently recommend menu items and special promotions.

• Friendly, warm, and hospitable, with leadership traits to mentor an opening team.

• Compliance to health and safety regulations.

• Team player, eager to support your colleagues.

• Strong service and communication skills.

• Ability to work in a fast-paced, dynamic environment.

• Knowledge of restaurant POS systems and operational tools.

• Passion for hospitality and commitment to providing outstanding service.

🚀 What You'll Love About Working Here

At Vida Plena, you're not just taking a job - you're joining a community that values joy, respect, and excellence. We foster a collaborative and inspiring workplace where your contributions make a real impact. If you're ready to bring your passion and expertise to our team, we cant wait to welcome you!