Road Logistics Customer Care & Operations Specialist

Location: Singha Complex, Bangkok
Employment Type: 1-Year Fixed-Term Contract (under Vinarco)
Salary: Up to THB 30,000/month
Working Hours: Monday–Friday, 08:30–17:00
Working Arrangement: Flexible working hours + 1 day Work From Home
Start Date: ASAP

About the Opportunity

We are looking for a Road Logistics Customer Care & Operations Specialist to join an international logistics organization in Bangkok.

This role is ideal for candidates with experience in Customer Service, Freight Forwarding, Logistics, or Supply Chain Operations who enjoy working closely with customers and managing shipment operations. Candidates with experience in Air or Ocean Freight are also welcome, as prior Road Logistics experience is not mandatory. Training and opportunities to learn the Road Logistics business will be provided.

Key Responsibilities

• Provide excellent customer service and act as the primary point of contact for customer enquiries and operational concerns.
• Coordinate and manage end-to-end shipment operations, ensuring shipments are executed smoothly and accurately.
• Maintain accurate shipment information and operational records in the relevant systems.
• Coordinate closely with customers, carriers, and internal teams to provide proactive shipment updates and door-to-door visibility.
• Prepare and provide quotations and pricing solutions for customer rate enquiries in a timely and accurate manner.
• Support customers with shipment-related enquiries, documentation, and operational issues.
• Apply knowledge of customs clearance processes and documentation requirements to support smooth import and export operations.
• Investigate and resolve customer complaints and operational issues, identifying root causes and appropriate corrective actions.
• Monitor shipment costs, profitability, and commercial performance, highlighting potential cost risks when necessary.
• Ensure accurate cost allocation, billing, and invoicing.
• Build and maintain strong, long-term relationships with customers through regular communication and proactive support.
• Collaborate with internal teams and external partners to improve service quality and operational efficiency.
• Support continuous improvement initiatives to enhance customer experience and overall operational performance.

Qualifications

• 2–3+ years of experience in Customer Service, Freight Forwarding, Logistics, Supply Chain, or related operations.
• Experience in Road, Air, or Ocean Freight is welcome. Candidates from Air or Ocean Freight are encouraged to apply.
• Previous Road Logistics experience is not mandatory, but candidates should be willing and able to learn Road Logistics operations.
• Familiarity with customs clearance processes and related documentation.
• Experience in shipment coordination, customer enquiries, quotations/pricing, billing/invoicing, or handling operational issues will be an advantage.
• Good command of English, both written and spoken.
• Strong customer service and communication skills.
• Detail-oriented with good analytical and problem-solving abilities.
• Able to manage multiple tasks and coordinate effectively with customers, carriers, and internal stakeholders.
• Bachelor's degree is preferred but not mandatory.

What We Offer

• International working environment
• Opportunity to develop expertise in Road Logistics and Supply Chain Operations
• Flexible working hours
• 1 day Work From Home per week
• Competitive salary of up to THB 30,000/month
• 1-year fixed-term employment contract
• Potential opportunity to gain valuable experience with a leading international logistics organization