Location: San Francisco, CA (Hybrid - In-office 4 days/week, WFH Wednesdays)

Salary: $120K - $180K

Equity: Competitive

Visa Sponsorship: Available

Position Type: Full-time

About the Role:

We're looking for a Founding Customer Success Manager to ensure our AI executive assistant is not just meeting, but exceeding customer expectations. This is a foundational role in a small, agile team, reporting directly to company leadership and working closely with the go-to-market team. You'll play a key role in driving customer trust and shaping the future of our AI assistant by feeding customer insights back into the product.

Your job will be to act as a detective, uncovering trust gaps and proactively engaging with customers to ensure they're getting the most out of their experience. You'll work directly with customers to help them interface with our AI-powered tool, tracking usage through in-house customer health metrics, and troubleshooting to meet their needs.

As a key member of a small team, you'll also be involved in product improvement, helping scale processes to increase the share of customer meetings managed through the AI assistant.

What You'll Do:

• Customer Success Leadership: Own customer relationships, ensuring our AI assistant is meeting their expectations, identifying trust gaps, and helping them get maximum value.
• Detect Trust Gaps: Use customer health metrics to proactively detect where users may have lost trust or confidence, reach out to understand root causes, and resolve issues quickly.
• Feedback Loop: Work closely with the Product team to communicate customer insights and collaborate on product improvements to better serve customer needs.
• Onboarding & Training: Guide customers through the adoption of our AI assistant, helping them maximize its utility and ensuring smooth implementation.
• Scalable Processes: Help design and implement scalable customer success processes that will allow us to manage AI agents more efficiently over time, reducing reliance on a large human team.
• Be a Builder: Act as a translator between the customer and the product, identifying areas where AI agents can be improved and sharing these insights to drive product evolution.

What Were Looking For:



• 2+ years in customer-facing roles, particularly in Customer Success at a recognized productivity startup (e.g., Notion, Slack, Retool, Asana, ClickUp, Coda).

• Prior experience as an Executive Assistant is highly valued.
• Experience in a Sales or GTM Engineering role (high EQ technical background) is a plus
• Ability to communicate effectively with the Product team to relay customer insights.

• Familiarity with customer health metrics and data analysis to track usage and proactively address customer needs.

• Strong problem-solving skills when dealing with customers and their challenges.

• Ability to work autonomously and collaborate cross-functionally with a focus on delivering results.

• A deep interest in how tools like AI-driven assistants can improve productivity and change workflows.
• Excited to work at a Series A startup, shaping the future of AI in customer success.