About the Role

We're looking for our first Strategy & Operations hire to take over customer success and supply-side growth from the founding team.

You'll partner directly with elite recruiters managing six-figure accounts to help them scale their businesses, close top-tier talent, and win new clients. This is a high-ownership, high-impact role that blends operations, strategy, and growth, with direct visibility and influence across the organization.

Key Responsibilities

• Create and scale the Customer Success Playbook for recruiter success.

• Partner directly with recruiters, product leaders, and executives to drive adoption and expansion.

• Own post-sale success: deployment, onboarding, feature adoption, engagement, and renewals.

• Collaborate with product and engineering to design AI-powered success workflows (nudges, health scores, self-serve expansion).

• Lead QBRs, success plans, and executive recaps that make renewals and expansions seamless.

• Translate unstructured processes into repeatable, scalable systems as the team grows.

What Were Looking For

• 2 - 8 years of experience in GTM, Strategy & Ops at a startup, or backgrounds in investment banking, consulting, or VC.

• Customer-facing experience (startup, VC, consulting, or elite organizations).

• Strong track record in fast-paced, high-growth environments (Series Apre-IPO).

• Excellent communicator skilled at simplifying complex ideas.

• High agency & hustle thrives under pressure and ambiguity.

• Process-oriented with ability to design scalable systems from scratch.

• Sharp, adaptable, and able to context-switch across multiple priorities.

• Evidence of exceptional achievement (founder experience, competitive programs, leadership in major initiatives).

• Must be onsite in San Francisco, 5 days/week (relocation support available).

• US visa sponsorship available for the right candidates

Compensation

Salary: $120k - $230k (DOE)
Competitive equity package

Why Join

• Pioneering innovation: shaping the future of recruiting infrastructure.

• High-growth trajectory: scaled to 8-figure ARR in just one year, with $25M+ raised from top-tier investors.

• High ownership & autonomy: operate at founder pace, helping shape both company and product direction.

• Impact at scale: support top recruiters placing talent at leading startups.

• Future founder training ground: gain experience working closely with entrepreneurs and scaling prosumer/SMB networks.