Business Systems and Automation Specialist

About Virtido

Virtido is an entrepreneurial and innovative IT company headquartered in Zurich, Switzerland. We realize ideas and projects - from strategic concept to technical implementation closely alongside our dynamic clients with a strong focus on start-up or fast-growing companies. Since inception in 2015, we have grown rapidly to currently 140+ professionals in Switzerland, Poland, Ukraine and the Philippines.

About Our Client

Our client is an innovative digital Swiss-based pet & general liability insurance provider.

About the Role

We are looking for a mid- to senior-level IT all-rounder with a strong focus on business processes, automation, and system integrations. This role is not a pure HubSpot specialist position, but rather a hands-on, cross-functional role that bridges business and IT.

You will support us in setting up and configuring HubSpot (with a particular focus on Service Hub), while also helping to design, optimize, and integrate broader business and operational processes across our systems.

This is a role for someone who enjoys understanding how a business works end-to-end and translating those needs into practical, scalable technical solutions.

We are ideally looking for a full-time, long-term collaboration, but are open to part-time for a strong profile.

Responsibilities

• Configure, customize, and maintain HubSpot, with a focus on Service Hub
• Design and optimize business processes (e.g. customer support, operations, internal workflows, data flows)
• Build and maintain automations to improve efficiency and data quality
• Design and implement system integrations between HubSpot and other internal or third-party tools
• Work with APIs, webhooks, and integration platforms where needed
• Act as a bridge between business stakeholders and technical implementation
• Translate business requirements into clear technical concepts and solutions
• Take ownership of business systems, continuously improving and evolving them
• Support troubleshooting, optimization, and ongoing improvements across systems

Requirements

• Strong understanding of business and operational processes (e.g. customer support, service workflows, data flows)
• Proven experience with HubSpot (Service Hub experience is a strong plus)
• Experience with system integrations (APIs, CRM integrations, third-party tools)
• Analytical mindset with the ability to understand complex workflows and dependencies
• Ability to translate business needs into technical solutions
• Comfortable working independently and taking ownership
• Experience collaborating closely with both business and technical teams
• Good level of English language (you will be working with an English speaking team)

Nice to Have

• Frontend development skills (e.g. JavaScript, basic web development)
• Experience with automation platforms (e.g. Zapier, Make, custom scripts)
• Familiarity with data modeling, reporting, or analytics
• Experience in scaling or improving business systems in a growing organization



Does this resonate well with you? Then we look forward to receiving your application!