We are seeking a highly reliable and hands-on ICT Specialist to provide end-to-end technical support across the organization. The role covers Level 1 to Level 3 support, requiring a proactive, can-do attitude, strong technical expertise, and the ability to operate independently while supporting a dynamic industrial environment.

Key Responsibilities

• Provide 1st to 3rd level IT support in a timely and efficient manner
• Troubleshoot and resolve hardware, software, and network issues
• Install, configure, and maintain:
  • Network infrastructure
  • Laptops and desktops
  • Printers and peripherals
  • Wi-Fi systems
  • CCTV systems
• Perform network cabling, termination, and setup
• Use basic hand tools to install and mount devices (e.g., drilling, fixing equipment)
• Maintain accurate and up-to-date technical documentation
• Support daily IT operations and ensure minimal downtime
• Mentor junior team members and provide technical guidance
• Coordinate with vendors and external service providers
• Build and maintain strong relationships with internal users and stakeholders
• Assist in running IT operations for the office/site as required
  
  Candidate Profile – Must-Haves
  Education
  
  • Diploma in IT or a related field OR
    
  • Minimum 10+ years of proven hands-on experience
    
  Certifications (Preferred)
  
  • Relevant IT certifications (e.g., networking, hardware, or systems administration)
    
  Experience
  
  • Minimum 10 years of experience in IT support roles
    
  Functional Expertise
  
  • Strong experience in:
    • Network setup and configuration
      
    • Hardware installation and troubleshooting
      
    • Wi-Fi and CCTV systems
      
    • Network cabling and termination
      
    
    
  • Practical, hands-on technical skills (including use of basic tools)
    
  • Ability to manage IT operations independently when required
    
  Industry Background
  
  • Experience in Mining or Industrial environments is highly preferred
    
  Technical & Soft Skills
  
  • Strong troubleshooting and problem-solving abilities
    
  • Excellent multitasking skills with the ability to prioritize tasks
    
  • Proactive, can-do attitude
    
  • Strong communication and interpersonal skills
    
  • Ability to work under pressure in a fast-paced environment
    
  • Team-oriented with the ability to integrate into company culture
    
  • High level of accountability and reliability
    
  Languages
  
  • English: Fluent (spoken and written) – Mandatory
    
  • Arabic: Preferred