Prior Authorization Specialist /Patient Appointment Coordinator (Work From Home)

Prior Authorization Specialist / Patient Appointment Coordinator (Work From Home)

Client: Urology Practice based in New Jersey, USA

Key Responsibilities

• Process and follow up on prior authorizations with insurance companies.
• Confirm and coordinate patient appointments.
• Answer patient calls professionally and courteously.
• Perform administrative and clerical tasks as assigned.
• Maintain accurate patient records while complying with HIPAA privacy standards.

Requirements

• Experience with prior authorizations is highly preferred.
• Comfortable communicating with patients over the phone.
• Willing to use time-tracking software during work hours.
• Willing to work through a HIPAA-compliant secure virtual desktop.
• Reliable high-speed internet connection.
• Quiet, professional home workspace free from distractions.
• Strong communication, organization, and computer skills.

Compensation & Benefits

• Rate: $5.00/hour for the first 90 days.
• Increase: $6.00/hour after successfully completing the 90-day probationary period.
• HMO Benefit: Available after completing 6 months with the client.
• Payment Schedule: First payment after two weeks, then biweekly every other Monday before 7:00 AM Manila Time.
• Payment Method: Wise.

Work-From-Home Requirements

• Dedicated, quiet workspace.
• Stable power supply.
• Reliable internet connection (preferably fiber).
• Noise-free environment for handling patient calls.
• Webcam and headset for meetings and calls.
• Ability to work securely through a virtual desktop.

Recommended Device Specifications

To ensure smooth performance while using a secure virtual desktop, browser-based EMR systems, phone software, and multiple tabs:

Minimum

• Processor: Intel Core i5 (8th Gen) or AMD Ryzen 5
• RAM: 8 GB
• Storage: 256 GB SSD
• Operating System: Windows 10/11 (64-bit)
• Internet: At least 25 Mbps download / 10 Mbps upload
• Webcam: 720p or higher
• Headset: USB or noise-canceling headset with microphone

Recommended

• Processor: Intel Core i5/i7 (10th Gen or newer) or AMD Ryzen 5/7
• RAM: 16 GB
• Storage: 512 GB SSD
• Dual monitors (recommended for multitasking)
• Internet: 50 Mbps or faster with a backup connection if possible
• Uninterruptible Power Supply (UPS) for power interruptions

This role is well-suited for someone with experience in medical administration, insurance verification, prior authorizations, appointment scheduling, and patient communication in a remote healthcare environment.