Salesforce Technical Architect

EMPLOYMENT TYPE:

Permanent

COMPANY:

A large retail chain based in Cape Town.

LOCATION:

Cape Town

WORKING MODEL:

Hybrid

JOB OVERVIEW:

As a full-time Salesforce Technical Architect focusing on Data Cloud and Marketing Cloud, the successful candidate's responsibility will be to enhance the platform and offer technical knowledge to expand digital solutions, email marketing initiatives, and data integration. The successful candidate will collaborate closely with the IT, sales, and marketing teams to maximise the platform's potential. The Salesforce Technical Architect is vital in ensuring customer success by guiding and executing strategies within the Salesforce Data Cloud space. This role requires providing expertise on the Data Cloud solution and ensuring successful project completion. Additionally, the successful candidate will be responsible for creating best practices within the Data Cloud community and developing shared resources.

DESCRIPTION OF POSITION:

• Present interval executive-level Salesforce platform demonstrations, and run through all features (i.e. content builder, journey builder, etc.) upon request. 
• Set up and configure data models. 
• Develop scalable solutions based on business objectives, marketing metrics, and tech requirements. 
• Design platform configuration and data feeds to run effective automated email campaigns. 
• Act as a hands-on consultant on wide-scale projects including email marketing campaigns, customer service solutions, data segmentation, customer journeys, etc. 
• Identify and troubleshoot platform and data feed-related issues. 
• Advise teams regarding the latest tech innovations, new business initiatives, third-party solutions, and effective email templates. 
• Optimise internal processes based on team requests, opportunity gaps, and business requirements. 
• Communicate project initiatives to relevant stakeholders.
• Serve as the Subject Matter Expert for Salesforce Data Cloud.
• Exceed goals and metrics while providing insight into Data Cloud best practices.

KNOWLEDGE AND SKILLS:

• Solution design.
• SQL.
• Data segmentation, optimisation, and management.
• Scripting and query.
• Web analytics.
• Project management.
• Basic knowledge of HTML and CSS.
• Multi-channel subscriber management. 
• Digital marketing knowledge.
• Extensive knowledge of database marketing.
• Excellent interpersonal and communication skills.
• The ability to provide quick solutions and recommendations.
• Ability to work independently and be a self-starter.
• Comfort and ability to learn new technologies quickly and thoroughly.
• Specialises in gathering and analysing information related to data integration, subscriber management, and identifying a resolution.
• Excellent analytical and problem-solving skills.

QUALIFICATIONS REQUIRED:

• Salesforce Marketing Cloud certification (Admin, Consultant, Developer or Email Specialist).
• Technical educational background in a related field (Bachelor's or Master's Degree, etc.)

EXPERIENCE REQUIRED:

• 3+ years of experience working with Salesforce Marketing Cloud and Data Cloud.
• Minimum 1 year of hands-on full lifecycle Data Cloud implementation experience on platforms like Salesforce Data Cloud.
• 2+ years of experience with data management, data transformation, and ETL, preferably using cloud-based tools/infrastructure, preferably Google Cloud Platform (GCP).
• Experience with data architecture (ideally with marketing data) using batch and/or real-time.

ADVANTAGEOUS SKILLS:

• Knowledge of Data Governance and Data Privacy concepts and regulations is a plus.
• Knowledge of Javascript and Ampscript is a bonus.

**Please note: If you have not heard from us within 2 weeks, please consider your application unsuccessful.