Business Analyst (Mid-Level)

EMPLOYMENT TYPE:

Permanent

COMPANY:

A large retail chain based in Cape Town.

LOCATION:

Cape Town

WORKING MODEL:

Onsite, 5 days a week, with flexibility.

JOB OVERVIEW:

One of South Africa's largest retailers known as the friendliest retail brand, winning local and international awards for innovation and the use of state-of-the-art systems and technology.

The systems and business processes within the Commercial Department will be implemented to incorporate industry standards and best practices, with a focus on providing business process and technology support to users.

DESCRIPTION OF POSITION:

Key Responsibilities:

• Assist with the upkeep, enhancement, and optimisation of current business processes and technologies.
• Offer system consulting, user assistance, and analyse system issues.
• Investigate and suggest new solutions and modifications to business processes and technology.
• Conduct solution analysis, design, documentation, and develop change management plans.
• Design business processes and create functional specifications.
• Test and implement new solutions or system modifications.
• Oversee system cost management and budget control.
• Manage resources effectively.
• Develop and write reports based on specifications.
• Develop and maintain user training manuals and standard operating procedures.
• Facilitate cross-functional meetings and workshops.
• Manage projects as part of an Agile Scrum team.
• Keep up-to-date with relevant regulations and compliance issues.
• Handle ad hoc projects as needed.

KNOWLEDGE AND SKILLS:

• The ideal candidate must demonstrate competencies in attention to detail, sound business acumen, interpersonal and problem-solving skills, resourcefulness, results-driven motivation, strong communication skills, and the ability to work effectively as part of a team.
• Above average computer literacy: Google Docs, Google Sheets, Google Slides, Draw.io.

QUALIFICATIONS REQUIRED:

• Commercial/Business/Engineering related Degree with Analytical/Commercial subjects.

EXPERIENCE REQUIRED:

• Minimum 3 years systems/business analyst experience, preferably in a financial services, logistics or e-commerce environment.
• Experience in using business process management software/methodologies. 
• Use of tools like Notion and JIRA. 
• Exposure to business process mapping using tools and methodologies.
• Google BigQuery and/or SQL knowledge and experience.

ADVANTAGEOUS SKILLS:

• Retail experience.
  

**Please note: If you have not heard from us within 2 weeks, please consider your application unsuccessful.