DESKTOP ENGINEERING WSUS (Mumbai Pune)

Location: Mumbai, Pune

No. of positions open: 2

Years of Experience: 8+ Years

Prerequisite skills: Azure Virtual Desktop (AVD)

Job Description:

DESKTOP ENGINEERING WSUS

• Learning with deep expertise the customer designed ITSM processes of Incident Problem Change Knowledge and Request Management and related integrations service catalogue and service portal
• Strong hands on experience installing and configuring WSUS in AD environment
• Hands-on experiences patching Wintel servers using WSUS servers
• Conducting end to end ServiceNow testing of transformed Customer ITSM processes in SIT UAT and Production environments
• Documenting technical testing and end user UAT testing scenarios including identifying required CMDB data to support testing
• Creating UAT testing scenarios for automated testing frameworks ATF
• Troubleshooting and triaging failed UAT test scenarios and documenting any defects uncovered
• Testing of defects stories in SIT
• Conducting application and implemented business process demonstrations and trainings to end users and stakeholders
• Conducting one way and two-way live and recorded interactive training sessions for small medium and large audiences including preparation of material and voice overlays.
• Creating procedures and training material for end users
• Performing postmigration hyper care for end users
  Oher ITSM business analyst process needs as identified by management