BMC Helix Administrator (Mumbai, Pune, Indore)

Location: Mumbai , Pune, Indore

Years of Experience: 8+ Years

Prerequisite skills: 

IT Tools (BMC Helix Administrator)

Job Description:

BMC Helix Administrator with 8+ years of hands-on experience in managing, configuring, and optimizing BMC Helix ITSM solutions. The ideal candidate will have deep expertise in IT service management, automation, and integration, and will play a key role in ensuring the reliability, scalability, and performance of our ITSM platform.

Key Responsibilities:

• Administer and maintain BMC Helix ITSM suite including Incident, Problem, Change, Asset, and Knowledge Management modules.
• Configure and customize workflows, forms, and business rules to meet organizational requirements.
• Manage integrations with other enterprise systems (e.g., CMDB, monitoring tools, cloud platforms).
• Monitor system performance and troubleshoot issues to ensure high availability and reliability.
• Perform upgrades, patches, and migrations of BMC Helix components.
• Develop and maintain technical documentation, SOPs, and user guides.
• Collaborate with cross-functional teams to support service delivery and process improvements.
• Ensure compliance with ITIL standards and internal governance policies.

Required Skills & Qualifications:

• Minimum 8 years of experience in BMC Helix or BMC Remedy administration.
• Strong understanding of ITIL processes and service management principles.
• Proficiency in BMC Helix Smart IT, Digital Workplace, and CMDB.
• Experience with REST APIs, web services, and integration frameworks.
• Hands-on experience with BMC Discovery and automation tools.
• Excellent problem-solving, communication, and documentation skills.
• BMC certifications (e.g., BMC Helix ITSM Certified Administrator) are a plus.