BMC Helix Administrator (Mumbai, Pune, Indore)

Location: Mumbai , Pune, Indore

No. of positions open: 1

Years of Experience: 8+ Years

Prerequisite skills: 

IT Tools (BMC Helix Administrator)

Job Description:

Job Summary:
BMC Helix Administrator with 8+ years of hands-on experience in managing, configuring, and optimizing BMC Helix ITSM solutions. The ideal candidate will have deep expertise in IT service management, automation, and integration, and will play a key role in ensuring the reliability, scalability, and performance of our ITSM platform.

Key Responsibilities:
Administer and maintain BMC Helix ITSM suite including Incident, Problem, Change, Asset, and Knowledge Management modules.
Configure and customize workflows, forms, and business rules to meet organizational requirements.
Manage integrations with other enterprise systems (e.g., CMDB, monitoring tools, cloud platforms).
Monitor system performance and troubleshoot issues to ensure high availability and reliability.
Perform upgrades, patches, and migrations of BMC Helix components.
Develop and maintain technical documentation, SOPs, and user guides.
Collaborate with cross-functional teams to support service delivery and process improvements.
Ensure compliance with ITIL standards and internal governance policies.

Required Skills & Qualifications:
Minimum 8 years of experience in BMC Helix or BMC Remedy administration.
Strong understanding of ITIL processes and service management principles.
Proficiency in BMC Helix Smart IT, Digital Workplace, and CMDB.
Experience with REST APIs, web services, and integration frameworks.
Hands-on experience with BMC Discovery and automation tools.
Excellent problem-solving, communication, and documentation skills.
BMC certifications (e.g., BMC Helix ITSM Certified Administrator) are a plus.