Senior Engineer - Cloud & Infra Management (Japan SD)

Japanese NL2 certified is mandate ; familiar with ITSM process

Working Hours:

Shift 1 2.30 PM IST to 11 PM IST

Shift 2 10.30 PM IST to 6 AM IST

On-call Support on Sat & Sun

Job Description:

• 3 Years experience in Japan client communication and translation skills
• Excellent written & verbal communication skills in Japanese Language
• Japanese NL2 certified and familiar with IT terminologies
• Efficient in Japanese to English and English to Japanese translations
• Follow SOPs to address Application & Infrastructure issues
• Participate in Major Incident Management for Critical issues
• Collaborate with customer stakeholders, IT L2 support team
• Familiar and experienced on ITIL Processes - Good to have