Senior Specialist - Cloud & Infra Management (Mumbai, Pune, Indore)

Location: Mumbai , Pune, Indore

No. of positions open: 1

Years of Experience: 8+ Years

Prerequisite skills: 

BMC Helix Certifications.
Experience with enterprise observability platforms and AIOps integration.
Familiarity with tools like Flexera, SCCM, Qualys, and LogicMonitor.
Strong communication and documentation skills.

Job Description:

Job Summary:
Experienced BMC Helix CMDB + Discovery Specialist to lead the configuration, optimization, and governance of our CMDB and Discovery solutions. The ideal candidate will have deep expertise in BMC Helix ITSM, Discovery, and CMDB architecture, with a strong understanding of ITIL processes and enterprise infrastructure.

Key Responsibilities:
CMDB & Discovery Management
Configure and maintain BMC Helix CMDB and Discovery tools to meet business and ITIL requirements.
Design and implement discovery probes, patterns, and sensors for IT and OT asset discovery.
Perform normalization, reconciliation, and audits to ensure CMDB data integrity.

Integration & Automation
Integrate CMDB with ITSM modules such as Incident, Change, and Asset Management.
Develop interfaces to exchange data with external systems using REST APIs and ETL processes.
Customize Contract Management and Software Asset Management (SAM) modules.

Governance & Reporting
Define and implement CMDB governance policies and procedures.
Prepare dashboards and reports on CMDB health, compliance, and utilization metrics.

Collaboration & Support
Work with cross-functional teams to map and integrate data sources.
Support troubleshooting and issue resolution in Helix Discovery and CMDB processes.
Required Skills & Qualifications:
5-8 + years of experience in BMC Helix ITSM, CMDB, and Discovery.

Strong hands-on experience with:
Service Request Definitions (SRD), Process Definition Templates (PDT), and workflow automation.
BMC Remedy AR System (filters, escalations, active links, forms).
BMC Smart IT, Digital Workplace, Atrium CMDB, and Atrium Spoon jobs.
Expertise in dynamic application modeling and cloud/on-prem discovery configuration.
Solid understanding of ITIL framework and CMDB best practices.
Experience with SAM architecture, license management, and compliance reporting.

Preferred Qualifications:
BMC Helix certifications.
Experience with enterprise observability platforms and AIOps integration.
Familiarity with tools like Flexera, SCCM, Qualys, and LogicMonitor.
Strong communication and documentation skills.