Front Desk Officer

Front Desk Officer

Location: Hotel in Croatia - Europe

Employment Type: Full-Time/Seasonal job

Job Summary:

We are seeking a well-presented and customer-focused Front Office Executive to join our team. As the first point of contact for visitors and clients, you will play a critical role in creating a welcoming and professional atmosphere. The ideal candidate should have excellent communication skills, a friendly demeanor, and a proactive approach to handling administrative tasks.

Key Responsibilities:

1. Guest Relations:

   • Greet and welcome visitors, guests, and clients in a professional and courteous manner.
   • Manage the check-in and check-out process efficiently.
   • Address inquiries and provide information about services, facilities, and schedules.

2. Communication:

   • Answer and direct phone calls promptly and professionally.
   • Handle emails and correspondence effectively, ensuring timely responses.
   • Coordinate communication between departments to ensure smooth operations.

3. Administration:

   • Maintain the front desk and reception area in an organized and tidy condition.
   • Schedule and manage appointments, bookings, and reservations.
   • Update and maintain records, logs, and visitor databases.

4. Problem Resolution:

   • Address and resolve guest concerns or escalate issues to the appropriate department.
   • Assist in resolving scheduling conflicts and last-minute changes efficiently.

5. Team Support:

   • Collaborate with other staff to support overall operations.
   • Assist with administrative duties, such as data entry, filing, or document preparation.

Qualifications:

• High school diploma or equivalent (Bachelors degree preferred).
• Proven experience in a front office, receptionist, or administrative role.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with office equipment.
• Excellent verbal and written communication skills.
• Excellent spoken and written English skills are required
• Preferred knowledge of German and/or Italian language
• Strong interpersonal skills with a customer-oriented attitude.
• Ability to multitask, prioritize, and handle pressure in a fast-paced environment.

Key Competencies:

• Professional appearance and demeanor.
• Attention to detail and organizational skills.
• Problem-solving abilities with a proactive approach.
• Flexibility to work various shifts, including weekends and holidays, if required.

Benefits:

• Competitive salary based on experience.
• Opportunities for professional development and growth.
• Accommodation and meals provided
• Health insurance

How to Apply:
Interested candidates are invited to submit their resume and a brief cover letter on the link below. We look forward to welcoming a dedicated professional to our team!