About the job Customer Success Associate
Customer Success Associate - Full time
We’re crafting the future of the voice-over industry, and we’re currently looking for a full-time Customer Success Associate who’ll help Voice 123's voice actors and clients around the world! Are you comfortable in the high-pressure environment of a fast-paced technology company? Then this is your career opportunity!
Communicate with users who need support. Our main tool is Zendesk.
Write emails, take live chats, and call users to ensure that every voice actor project is fulfilled.
Deal with complex client and voice actor requests.
Offer assistance and provide solutions to users when something goes wrong.
Ensure that our customers are provided with the highest quality service and a positive, memorable experience.
Manage your own OKRs, KPIs, and Roadmaps.
Provide feedback to voice actors on their audio quality.
Some of the hard and soft skills you’ll require for this role:
A proactive mindset.
Proactivity. We’re repeating it because it’s that important!
The ability to respond creatively to unexpected situations and turn problems into opportunities.
The ability to work under pressure, handle several conversations simultaneously, and be adaptive to a fast-paced environment.
Strong problem-solving skills and familiarity with web technology.
Passion and an entrepreneurial attitude.
Strong communication skills.
The ability to manage tight deadlines.
A learning mindset.
- Native English speaker/writer or C1 level certification.
- Experience in voice-over or audio production is a plus.
- Other languages are a plus.
- Knowledge of SQL or Zendesk is a plus.
You will be expected to remain in this role for at least one year. The knowledge and experience you’ll gain may then enable you to complete the role cycle and move into the following roles, either at Voice123 or somewhere else:
Senior Customer Success Associate
Key Account Manager
Customer Success Lead
Head of Customer Operations
Founder of your own business.
You will be working directly with the Customer Success Lead and the CEO. Of course, as we learn, experiment, and grow, our team structures may change.
Working remotely 🌎
At Voice123, we are used to working in a distributed manner, so this role is open to professionals anywhere in the GMT-5 time zone. While you can work from home, you can also choose to work from a coworking space, It's part of our perks.
Our mission is to craft the future of the voice-over industry and lead where others follow. 17 years ago, Voice123 pioneered online voice casting by creating the first platform of its kind that could help voice actors start, consolidate, and build a successful, lifelong career.
Working at Voice123 means you will be surrounded by proven entrepreneurs eager to teach and hungry to learn. We love our team members and encourage their personal and professional development inside and outside the company. Our team is committed to helping our voice actors and clients succeed.
Compensation and perks🤑
At Voice123, we value transparency; your compensation will be USD 18,000 a year, including taxes and social security costs. As part of the career path, this may change as long as you grow in the role.
Aside from compensation, we offer our team members a perk package to support their well-being based on their personal needs.
Being part of Voice123 means that you can enjoy:
100% Remote work.
Home office set-up.
Paid parental leave.
Flexible vacation time.
Unlimited sick days, including days off for emotional and psychological health.
During the onboarding, a financial advisor session will help you better understand how your taxes and security costs work in your country.
Education allowance up to 2000 USD per year.
3600 USD yearly budget for health insurance of your choice.
6000 USD yearly budget for additional perks of your choice (co-working, home stipend, well-being, retirement plan, or financial advisor)
4500 USD budget for equipment (laptop; screen; keyboard; mouse or trackpad; standing desk; noise-canceling headset).
All team members own their equipment after one year at Voice123.
Our commitment to diversity 👍
Throughout the whole organization, we aim to provide a multicultural experience and equal opportunities. You’ll be working in an engaging and safe environment where no kind of discrimination is tolerated.
Taking action to bring about social change🧠
We believe we have a responsibility to be the change we want to see. We have razor-sharp minds and considerable accumulated knowledge in the company that can and should be applied for the greater good. Thus far, we’ve been able to support various social entrepreneurs and NGOs in ideating new and exciting solutions to pressing social issues. We encourage our team members to be actively involved in social efforts and regularly support charitable campaigns for diverse causes.