Talent & Culture Senior Manager

About Us:
VoiceTeam, We CARE! We are dedicated to delivering trustworthy and innovative outsourced services while fostering well-being. Our commitment extends to our clients satisfaction, our employees growth and well-being, sustainability, and the development of our communities. 

Guided by our core values engagement, integrity, excellence, adaptability, and teamwork we aim to be the global partner of choice.

Job Overview:

We are seeking a strategic and passionate leader in Human Talent Management to design and implement comprehensive programs focused on development, well-being, and organizational culture. This role will be essential in enhancing the employee experience, promoting a healthy work environment, ensuring regulatory compliance, and aligning talent strategy with business goals.

Key Responsibilities:

• Lead the strategic direction of the Talent & Culture function, ensuring alignment with organizational goals.
• Design, implement, and evaluate programs related to talent development, succession planning, and leadership training.
• Promote and maintain a strong organizational culture that reflects the companys values and mission.
• Oversee compensation and benefits programs to ensure market competitiveness and internal equity.
• Manage performance evaluation processes, set KPIs, and ensure follow-up through coaching and feedback.
• Drive initiatives related to employee well-being, engagement, and mental health.
• Ensure compliance with labor laws and internal policies, acting as a strategic partner in labor relations.
• Analyze HR metrics and dashboards to make informed decisions and continuously improve HR processes.
• Lead organizational change initiatives and support leaders in change management strategies.
• Supervise, mentor, and develop the HR team to build strong internal capabilities.

Required Skills and Qualifications:

• Bachelors degree in Industrial Psychology, Business Administration, Human Resources, or related fields.
• Masters degree in Human Resources Management or related disciplines (preferred).
• Advanced English proficiency (spoken and written).

Professional Experience:

• At least 8 years of progressive leadership experience in Human Talent or HR roles.
• Proven track record in implementing high-impact organizational strategies.
• In-depth knowledge of the Dominican Republic Labor Code.
• Experience in:
• Designing and managing compensation and benefits plans.
• Performance management, career development, and organizational culture programs.
• Labor relations and execution of corporate well-being initiatives.
• Budget management and data-driven decision-making.

Key Skills and Competencies:

• Strategic leadership and strong influencing capabilities.
• Analytical thinking with a results-driven approach.
• Excellent communication, negotiation, and conflict resolution skills.
• Proven ability to lead transformation and drive cultural change.
• Proficiency in HR technologies (HRIS), performance evaluation platforms, and data analysis tools.

What We Offer:

• Complementary health insurance.
• Childcare subsidy.
• Lunch allowance.
• Team-building activities and organizational well-being programs.
• Career path planning and professional development opportunities.
• Fully covered psychological support to promote mental health.

Salary: To be discussed based on candidate profile and experience.

Schedule: Monday to Friday from 8:30 AM to 5:30 PM and Saturdays from 9:am to 12:PM rotative as required.