Job Title: Front Desk Officer / Receptionist

Location: Kenya
Department: Administration / Client Experience
Reports To: Office Manager / Operations Manager

Budget 30k – 35k

Job Purpose

The Front Desk Officer is the first point of contact for clients, partners, and visitors. In a branding company, this role is critical in creating a strong first impression, supporting client experience, and ensuring smooth office operations while upholding the company's brand image and values.

Key Responsibilities

Front Office & Client Experience

• Welcome and attend to clients, visitors, and suppliers in a warm, professional, and brand-aligned manner
• Manage incoming calls, emails, and walk-in inquiries, directing them appropriately
• Maintain the reception area to reflect the company's brand standards and aesthetics
• Schedule and confirm client meetings, ensuring meeting rooms are prepared

Administrative Support

• Receive, register, and distribute incoming mail, documents, and courier packages
• Maintain front desk records, visitor logs, and appointment schedules
• Assist with filing, data entry, and basic office documentation
• Support the operations and creative teams with administrative tasks when required

Office Coordination

• Liaise with suppliers, couriers, and service providers
• Monitor and report on office supplies and stationery needs
• Assist in coordinating internal meetings, events, and client presentations

Brand Representation

• Uphold and communicate the company's brand values, tone, and professionalism at all times
• Ensure consistency in client interaction aligned with the company's brand positioning
• Handle client inquiries and concerns politely and escalate when necessary

Key Skills & Competencies

• Excellent verbal and written communication skills
• Strong interpersonal and customer service skills
• Professional appearance and demeanour
• High level of organization, proactive and attention to detail
• Ability to multitask and work in a fast-paced, creative environment
• Basic computer proficiency (MS Office, email, scheduling tools)

Qualifications & Experience

• Diploma or Certificate in Business Administration, Front Office Management, Public Relations, or related field
• At least 1–2 years' experience in a receptionist or front office role (experience in a creative or corporate environment is an added advantage)
• Familiarity with office equipment (telephone systems, printers, scanners)