QUALITY ASSURANCE MANAGER

KEY RESPONSIBILITIES

Provide quality leadership through development and implementation of Quality Management Systems

and plans to ensure the achievement of organizational quality goals;

Champion quality improvement and compliance initiatives across the entire value chain to enable

compliance of products to all quality related policies, requirements, standards and specifications;

Provide quality advisory services to the Top Management and all staff on the management of quality

across the supply chain so as to enhance organizational effectiveness in terms of Quality, Cost, Delivery,

Safety, Morale and drive change management processes;

Manage customer requirements, participate in the investigation of product quality related market

complaints and ensure their satisfactory resolution.

Construct process and procedures to ensure product trace ability through the customer/consumer

Conduct regular check on analysis results of Raw material, finished goods and packaging materials.

Release Raw and Packaging Material into the operation after ensuring analysis results are within the set

standard specs.

Release finished products from the production hall after ensuring that analysis results are within the set

standard specs.

Regular check during product making process and on-line product analysis results during the production

process to provide optimum quality level of finished products

Co-ordinate sampling, testing, monitoring, evaluation, documentation and reporting of the quality

assurance activities in a manufacturing environment from Raw Material, production process, finished

goods and dispatched good to customers. Ensure quality data accuracy

Enforce the quality policies and standards in the company, warehouses and market place and regularly

evaluate the effectiveness of the plan and adjusting it as required and develop quality policies/manuals,

guidelines, standards and procedures to ensure quality of the raw materials and final products;

Design and implement quality control training programs. This includes determining, negotiating and

agreeing on inhouse quality procedures, standards and /or specifications.

Support learning, innovation and growth across the organization through activation of cross-functional

teams and mentorship programs as part of focused organizational transformation and culture change so

as to entrench a performance-based management culture

Any other duty assigned by line manager, head of department, C.E.O

SKILLS & EXPERIENCE

Essential:

A track record of high-performance in a related role.

Strong organizational and communication skills.

People leadership experience, spanning multiple organisational layers.

Analytical capability, including the ability to assess information, set priorities and execute on them.

Demonstrated capacity to work independently, and execute change.

Excellent verbal and written communication skills in English and Swahili, allowing you to coordinate across

multiple departments and stakeholders.

A growth mindset we wont be immediate experts in everything we set out to do, but thats ok, as long

as were learning and making progress while managing our risk.

Comfort with a broad mandate, where expectations are high, but which also allows a lot of freedom to

deliver on outcomes.

A bias for action, with the ability to operate in an ambiguous environment, where we will sometimes have

incomplete information for decision making.

Preferred Skills & Experience:

A Bachelor of Science Degree in relevant fields (Chemistry, Analytical Chemistry, Food Science, Nutrition

or Biological Sciences or related field)

Minimum 5 Years experience in a Quality Assurance / Quality Control Role at a manufacturing factory

with supervisory experience

Understanding of all the statutory & regulatory requirements in Kenya (KEBS and other Local Authorities)

Working Knowledge of labour legislation on Safety, Health and Environment Management (DOSH, NEMA

etc)

Experience in quality control testing and inspection in a manufacturing environment.

Trained on another Quality Management Systems (Kaizen, ISO standards).

YOUR VALUES

We value people who are extremely ambitious and have a track record of high-performance, and are

able to continually step out of their comfort zone.

A bias for action, with the ability to operate in an ambiguous environment.

A growth mindset we wont be immediate experts in everything we set out to do, but thats ok, as long

as were learning and making progress while managing our risk